Job Description

[What the role is]

• The job requires the holder to perform shift duties to oversee and manage daily security operations at Jurong Island Checkpoint and within Jurong Island.
• Maintain effective Command, Control and Communications (C3) at the JIOC where, as the Duty Commander, he/she is in-charge of daily operations to ensure continuity of checkpoint operations, incident management and incident reporting to management.
• Lead and manage a team of outsourced security officers to achieve the mission set out under the Infrastructure Protection Act (IPA) 2017, Protected Areas and Protected Places (PAPP) Act, to ensure Jurong Island Checkpoint and Jurong Island remains safe and secured.
• Be au fait with all Standard Operating Procedures (SOP) and Directives, to ensure outsourced security officers perform their duties in compliance and maintain high levels of discipline and professional conduct, for e.g. to conduct Red Teaming exercises for validation.
• Able to operate the systems and sensors available at JIOC to guide and ensure the outsourced security officers are capable to perform their duties at JIOC using the same systems and sensors.
• Sense-make using the systems and sensors in JIOC to aid his/her decision-making in managing daily operations and incident management where the decisions taken are time critical.

[What you will be working on]

• Take charge and coordinate incident responses by outsourced security officers, Singapore Police Force, Singapore Civil Defence Force, Singapore Armed Forces, Singapore Customs, other government agencies and Jurong Island tenant companies.
• Ensure prompt reporting of system faults and where necessary, make alternative arrangements to ensure continuity of checkpoint operations.
• Conduct preliminary investigations into feedback and complaints received at JIOC from members of public or tenant companies, relating to checkpoint operations and report to management the findings and recommended improvement to the work processes and procedures where necessary, to enhance a positive experience at the checkpoint.
• Facilitate and monitor construction, installation and maintenance works within JIOC and checkpoint to ensure checkpoint operations continue undisrupted.
• Provide timely end of shift report to management.
• Able to take on additional responsibilities and tasking as directed by management.

[What we are looking for]

• Able to do shift work, including on weekends and public holidays
• Possesses good analytical skills and be able to remain calm and composed during incident management
• Possesses good man-management skills to lead a team of outsourced security officers who are performing shift duties
• At least 3 to 4 years of experience in security operations preferred
• Good communication and report writing skills We will notify shortlisted candidates within 4 weeks of receiving applications.