NewCo Communications

Dutch/Flemish Customer Service Advisor - Barcelona

NewCo Communications  •  €19k - €22k/yr  •  Barcelona, ES (Onsite)  •  4 hours ago
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Job Description

Are you ready to make a difference in the world of alarm systems? We are looking for motivated and customer-focused professionals who want to be the friendly voice on the other end of the line, ensuring that our customers feel safe and well supported.

At NewCo Communications, we go beyond standard service. We create outstanding customer experiences, and we want you to be part of this mission!

Tasks

Key Responsibilities

  • Be the first point of contact for customers and provide fast and friendly service.
  • Answer customer inquiries by phone and email, offering tailored solutions.
  • Ensure accurate administrative follow-up of all customer requests.
  • Contribute to a safe and reliable experience for our customers.

Requirements

Requirements

  • Fluent in Dutch, both spoken and written, with a good command of English.
  • Customer-oriented, empathetic, and a strong communicator.
  • Experience in customer service is an advantage, but not required.
  • Solution-oriented, able to work well under pressure, and capable of multitasking.
  • Comfortable working with computer systems and software applications.
  • A valid Certificate of Good Conduct (VOG) is required.

Benefits

What We Offer

  • Base salary: €1,600 gross per month (based on a 39-hour contract)
  • Monthly bonus: €200 gross (based on quality and adherence to schedule)
  • Permanent contract after a 1-month probation period
  • You accrue 1.9 paid holidays per month
  • Opportunities for growth and professional development
  • A diverse, supportive, and collaborative team environment
  • Unlimited coffee and fresh fruit on office days for an energy boost
  • A diverse, friendly, and collaborative team culture
  • Tax free benefits (restaurant/Transport/Day Care)
  • Access to a mental health and well-being support app
  • Free online Spanish lessons outside working hours

Ready to take the next step in your customer service career? Apply today!

NewCo Communications

About NewCo Communications

We are NewCo Communications (NewCo), we help companies grow by delivering customer service and business process outsourcing that actually works: multilingual, omni-channel and driven by innovation without ever losing the human touch.

Since 2010, we've partnered with brands to manage the conversations and operations that matter most, from customer care to contract handling, tech support to dispute management. With offices based in Casablanca, Tangier, Barcelona, and Valencia, we offer near- and offshore solutions designed for flexibility, quality, and real results. We leverage AI and smart technologies to boost efficiency, improve decision-making, and deliver more personalized customer experiences, all while keeping it human front and center.

But we don’t just build great partnerships and service teams.

We build a culture.

At NewCo, more than 1.000 people from around the world bring their energy, ideas, and individuality to everything we do. We are committed to empowering every team member and creating a supportive community where people grow, collaborate, and inspire one another.

That’s what sets us apart and makes our work stronger.

So, whether you’re looking to elevate your customer experience, or find a place where you can grow and be yourself, you’ll find it here.

Be You, With Us.

For more information on our services or open positions go to www.newcogroup.com

Industry
Consulting & Advisory
Company Size
201-500 employees
Headquarters
Mol, BE
Year Founded
2010
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