Job Description

Are you commercially driven, customer-focused, and ready to take on a key role within a growing company in the security sector? We are looking for a motivated Upsell Agent to strengthen our dynamic team!

Tasks

About the role

As an Upsell Agent, you are the main point of contact for existing customers and ensure they get the most out of their current security solutions. You identify opportunities, respond to individual needs, and offer suitable additional products or services. With your communication skills and service-oriented mindset, you contribute to customer satisfaction and increased revenue.

Your responsibilities

• Identify upsell opportunities: Analyze customer needs and determine where additional products or services can add value.
• Maintain customer contact: Conduct outbound calls to discuss customer needs and present suitable solutions.
• Present products/services: Clearly explain available options and the benefits they offer.
• Negotiate and close deals: Convince customers, negotiate terms, and successfully finalize sales.
• Follow up and ensure satisfaction: Provide a smooth customer experience and proactively address any questions or concerns.
• Administrative tasks: Accurately log customer information and call results in the appropriate systems.
• Achieve targets: Work actively toward meeting and exceeding sales goals.

Requirements

You’re the ideal candidate if:

• You are fluent in Dutch and have a good command of English
• You have excellent communication skills, active listening, and a strong sense of customer relations.
• You handle objections well and know how to turn proposals into concrete solutions.
• You feel comfortable with phone communication and love finding solutions. Motivation matters more than experience!
• You are proactive, results-oriented, and enjoy exceeding goals.
• You stay calm and professional, even in challenging situations.

Benefits

Why Join Us?

• A dynamic and supportive work environment focused on efficiency and growth.
• Clear targets with coaching and development opportunities to help you succeed.
• A permanent role with a competitive salary for financial stability and with a motivating variable bonus based on performance..
• Ongoing development and feedback to help you grow your skills.
• A diverse, friendly, and collaborative team culture.
• Unlimited coffee and fresh fruit on office days for an energy boost. 
• Free online Spanish lessons outside of working hours for skill development. 
• We offer comprehensive support for mental health and well-being, as we believe that a healthy mind is as important as a healthy body.
• Unforgettable staff parties that bring the team together, creating lasting memories.

Ready to make an impact? Apply now and become part of our Upsell team!