Job Description

Become the technical expert who helps clients solve every problem!

Work on-site in Lisbon providing high-level technical support and collaborate with international teams to ensure the best customer experience.

Responsibilities:

• Troubleshoot and resolve technical issues for clients promptly.
• Manage requests, bugs, and troubleshooting cases via phone and email.
• Collaborate closely with engineering teams for reports and product improvements.

Train clients on product functionalities and technical tools.

Requirements

• Native Dutch and fluent English (B2)
• Previous experience in technical support or IT helpdesk
• Strong analytical and problem-solving skills
• Excellent communication and teamwork skills
• EU citizenship or valid work permit for Portugal

Benefits

• Accommodation Provided in shared apartment.
• Bills paid by the company
• Monthly meal allowance
• Private health insurance from day one.
• Transport allowance.
• Career growth and personal development opportunities
• Work on-site in Lisbon with a multicultural team
• Performance bonus