Job Description

Type of position

Full-time position

Key languages

Fluent Dutch

Intermediate English

Sector

Customer Service / Sales

About our Client

Are you a passionate for Customer Service? Would you like to work for a company that is leader in its Industry? This company provides its clients with services, systems and products while ensuring its top quality! If you speak native Dutch and you would like to work in Lisbon, reach out to us!

The Offer

• Help customers resolve technical problems associated with the products or services
• Assist clients on the telephone, email and other channels in a genuine manner
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
• Identify, study and propose a solution for the technical issue
• Provide good customer service, making sure the client is always happy once the interaction is finished
• Gather all relevant information into the system and always make sure you deliver a high level of service
• Be up to date with all developments in the technical area of work, to ensure you are always informed!

Requirements

• Excellent communication skills in Dutch and fluency in English
• Experience in customer support and working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Strong in phone calls, email writing and social media

Benefits

• Salary package with performance bonuses
• Signing Bonus
• Accommodation provided for a special fee
• Relocation flight reimbursement
• Initial training, and continuous learning opportunities
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area

The Process

1. Submit your application and dont forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!