Type of position
Full-time position
Key languages
Native level of Dutch
Sector
Customer Service / Technical support
About our Client
Are you a passionate for Customer Service? Would you like to work the leader company in Search Engine Industry? This company provides its clients with services and systems while ensuring its top quality! If you speak native Dutch and you would like to work in Lisbon, reach out to us!
The Offer
Assist customer by the telephone, emails and chat
Offer technical assistance on the platform
Apply the correct escalation process when necessary
Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
Identify, study and propose the best solution to help the customer
Provide good customer service, making sure the customer is always happy once the interaction is finished
Gather all relevant information into the system and always make sure you deliver a high level of service
Requirements
Excellent communication skills in Dutch and intermediate level in English
Experience in technical troubleshooting is a plus
Genuine care giver with a problem solver mind
Able to multi-task, proactive and good with time management
Comfortable with phone calls, email writing and social media
Benefits
Salary package with performance bonuses
Permanent contract
Accommodation provided for a special fee
Relocation flight reimbursement
Initial training, and continuous learning opportunities
Team building activities
Great office space with plenty of restaurants and shops nearby & a coffee and chatting area.
The Process
1. Submit your application and dont forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!
Are you looking for international talent for your company?
Eugenia Talent Recruitment is a Portuguese recruitment agency, that was born after years of experience in the recruitment field by the hand of Republica 45.
Specializing in multilingual jobs and internships abroad, we represent the link between talent and employers. Our service is personalized, as we are not a job board: we specialize in customized recruitment solutions.
Through our partnerships, we make sure we are able to do what we love the most:
Contribute to a globalized world where opportunities are endless, make sure we connect the right talent to the right position, and take care of all the parties involved by delivering a genuine service.
