Job Description

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As a Dutch-speaking Customer Support Teammate, you will be the face of our partnership, handling inquiries from our users regarding our services and products via various channels (Email, Chat, and Phone). Your primary goal is to resolve customer issues efficiently, accurately, and empathetically, thereby enhancing the overall Customer Experience (CX) and building brand loyalty.

Core Responsibilities

• Customer Interaction:Professionally handle inbound and outbound communications in Dutch (and English as required) via phone, email, and live chat.
• Issue Resolution:Identify, troubleshoot, and resolve customer complaints, including account, subscription management, and standard billing queries, on the spot.
• Documentation:Maintain meticulous records of all interactions and transactions within our CRM system.
• Escalation:Recognize and route complex or unresolved technical issues to the appropriate internal departments (CS2/Management).
• Continuous Improvement:Identify latent customer needs and pain points and share these insights with product and service improvement teams.

Key Skills & Qualifications

• Language Proficiency:
  • Dutch: Near-native/Full professional proficiency (B2/C1 level).
  • English: Professional working proficiency (B1 level).
• Communication:Exceptional verbal and written communication skills with proper grammar and a professional phone manner.
• Soft Skills:High levels of empathy, patience, and active listening to connect with customers in a high-pressure environment.
• Analytical Mindset:Strong logical thinking, problem-solving skills, and the ability to analyze transaction details and customer behaviors.
• Technical Literacy:Proficient in Windows OS/macOS and comfortable navigating Google applications and CRM tools.

Work Environment & Requirements

• Performance Metrics:Success is measured by KPIs such as First Contact Resolution (FCR), Customer Satisfaction (CSAT) scores, and quality audits.
• Adaptability:Ability to multitask, stay organized, and demonstrate acute attention to detail in a fast-paced support environment.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/