Job Description

Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a Dutch-speaking VIP Concierge, you’ll be the go-to expert for delivering tailored lifestyle services, travel arrangements, and unique experiences to high-end clients. If you’re service-oriented, resourceful, and ready to offer top-tier assistance, we’d love to hear from you.

Your responsibilities and impact as a VIP Concierge will include:

• Managing requests from premium clients via phone, email, and WhatsApp in Dutch/Flemish and English.
• Coordinating exclusive reservations, event tickets, and travel bookings tailored to client preferences.
• Providing expert advice on luxury dining, cultural events, and bespoke activities.
• Handling urgent and complex requests with efficiency, creativity, and discretion.
• Ensuring an exceptional, personalized experience from first contact to final delivery.

Skills, qualifications, and interests needed to succeed in this role:

• Native-level Dutch/Flemish speaker with strong English skills (B2 or above).
• Experience in customer service, hospitality, travel, or luxury services is a plus.
• Strong communicator with a proactive, solution-oriented mindset.
• Adaptable, detail-oriented, and confident in meeting high expectations.
• Comfortable using ticketing systems (Salesforce experience is an advantage).

Qualifications

What’s in it for you?

• Permanent contract with a 3-month probation period.
• 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday.
• Gross annual salary: €21,500 paid over 14 months (€1,535.71/month).
• Attractive quarterly performance bonus (up to €2,792/year).
• Hybrid work model after 3 months.
• Meal voucher card (€8/day net).
• €30 monthly transport allowance.
• Full health insurance coverage (including dental and optical) after 6 months.
• Office located in central Lisbon.
• Access to exclusive travel and hospitality perks.

About the Company

You’ll be joining a global leader in premium concierge and lifestyle management services, trusted by luxury brands, financial institutions, and exclusive membership programs worldwide. The company specializes in providing exceptional, personalized support to high-value clients, from securing last-minute event tickets to arranging once-in-a-lifetime travel experiences, all delivered with discretion, creativity, and the highest level of service.