Job Description
Mercier Consultancy is excited to announce a position for a Dutch Speaking Customer Support Representative in our Virtual Assistant Department! In this vital role, you will provide outstanding support to our Dutch-speaking clients who utilize our virtual assistant services. Your ability to communicate effectively and address client inquiries will be essential in ensuring a positive experience for our customers.
This position is ideal for individuals who are passionate about delivering exceptional customer service and thrive in a dynamic team environment. Join us in helping clients achieve their goals with the support of our virtual assistants!
Responsibilities
- Respond to customer inquiries in Dutch via email, phone, and chat
- Assist clients with questions regarding our virtual assistant services and features
- Accurately document all customer interactions and resolutions in our CRM system
- Collaboration with internal teams to resolve client issues and enhance service delivery
- Provide insights and guidance on utilizing our virtual assistants effectively
- Gather client feedback to support service improvements
- Engage in continuous learning to stay updated on service offerings
Requirements
- Fluency in Dutch and English, both written and verbal
- Previous experience in customer support, ideally in a service-oriented role
- Excellent communication and problem-solving skills
- Strong attention to detail and organizational abilities
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple inquiries efficiently in a busy environment
- Familiarity with customer support tools and CRM systems
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...
