Job Description
Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative in our Streaming TV & Movie Services Department! In this engaging role, you will provide essential support to our Dutch-speaking customers, helping them with their inquiries and ensuring they have a seamless experience with our streaming services.
If you have a passion for entertainment and excellent communication skills, this is the perfect opportunity for you. Join our dedicated team and play a key role in enhancing the viewing experience for our customers!
Responsibilities
- Respond to customer inquiries in Dutch via phone, email, and chat
- Assist customers with questions related to streaming services, account management, and content availability
- Document client interactions and solutions accurately in our support system
- Work collaboratively with technical teams to resolve customer issues
- Provide detailed information on service features and troubleshooting steps
- Gather customer feedback to improve our services
- Participate in training sessions to remain informed about new features and updates
Requirements
- Fluency in Dutch and English, both written and verbal
- Previous experience in customer support, ideally in the streaming or entertainment industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support tools and streaming technologies is a plus
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...
