Job Description

Mercier Consultancy is delighted to announce an opening for a Dutch Speaking Customer Support Representative in our Luxury & High-End Brand Retail Department! In this prestigious role, you will be the face of our brand, providing exceptional support to our valued Dutch-speaking clients as they explore and purchase luxury products. Your expertise in customer service will help create memorable experiences for our customers seeking high-end items.

This position is ideal for individuals who are enthusiastic about the luxury retail sector and are passionate about delivering top-tier service. If you possess excellent communication skills and a flair for understanding customer needs, we invite you to apply!

Responsibilities

• Provide customer support in Dutch via phone, email, and chat
• Assist clients with inquiries about luxury products, orders, and services
• Document customer interactions and solutions accurately in our systems
• Collaborate with internal teams to resolve client issues and provide tailored solutions
• Maintain an in-depth understanding of our luxury product offerings and brand values
• Gather and analyze customer feedback to enhance service delivery
• Participate in training sessions to ensure knowledge of the latest trends in luxury retail

Requirements

• Fluency in Dutch and English, both written and verbal
• Prior experience in customer support, preferably in the luxury or high-end retail sector
• Excellent communication and interpersonal skills
• Strong understanding of luxury brand positioning and customer expectations
• Ability to handle inquiries with patience and professionalism
• Proficiency in customer support tools and platforms
• Passion for luxury products and personal care

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...