Job Description

Mercier Consultancy is excited to announce openings for Dutch Speaking Customer Service Representatives in Sofia, Bulgaria, complete with a relocation package to support your move! We are looking for motivated individuals who are eager to provide outstanding customer service and enjoy engaging with clients in their native language.

As a Customer Service Representative, you will be the voice of our company, assisting Dutch-speaking customers with their inquiries and ensuring their experience with us is nothing short of excellent. Your role will be crucial in building customer loyalty and satisfaction.

Responsibilities

• Provide high-quality customer service in Dutch and English through various communication channels
• Address customer queries, issues, and requests promptly and professionally
• Document interactions accurately in our customer relationship management system
• Work collaboratively with internal teams to resolve customer challenges
• Gather and analyze customer feedback to drive service improvement
• Stay informed about our products and services to provide knowledgeable assistance
• Participate in ongoing training and development opportunities

Requirements

• Fluency in Dutch and English, with excellent communication skills
• Previous experience in customer service or a related field is preferred
• Strong problem-solving skills and a customer-oriented mindset
• Able to manage multiple tasks in a fast-paced environment
• Excellent attention to detail and organizational abilities
• Genuine enthusiasm for delivering exceptional customer experiences
• Knowledge of CRM systems and customer support tools is an advantage

Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more