Job Description

Mercier Consultancy is excited to offer Dutch-Speaking Customer Service roles based in Sofia, Bulgaria, accompanied by a comprehensive free relocation package! We are looking for enthusiastic and customer-oriented individuals eager to provide exceptional service to our Dutch-speaking clients.

In this role, you will be responsible for handling inquiries, resolving issues, and delivering top-tier support to customers in Dutch and English. Your commitment to excellent communication and problem-solving will be key to ensuring customer satisfaction and loyalty.

Responsibilities

• Provide professional customer service in Dutch and English via phone, email, and chat
• Resolve customer inquiries and complaints promptly and efficiently
• Maintain accurate records of customer interactions using CRM software
• Collaborate with internal teams to provide comprehensive solutions
• Collect feedback and contribute to continuous service improvements
• Stay updated on product knowledge and company policies
• Participate in training to enhance your customer service skills

Requirements

• Fluency in Dutch, and proficiency in English, is required.
• You must clearly state your native language and nationality in your application.
• Willingness to relocate to Sofia with a full relocation support package.
• An EU residency/passport is mandatory.

Benefits

Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)

• Fully paid training sessions from the office

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses