Job Description
Mercier Consultancy is excited to offer an opportunity for a Dutch Speaking Customer Service Representative to join our Client's Travel & Hospitality Company based in Greece. In this pivotal role, you will provide exceptional support to Dutch-speaking customers, assisting them with travel arrangements, hotel bookings, and hospitality services.
Your fluency in Dutch will allow you to effectively communicate with clients, resolving inquiries, managing reservations, and ensuring a seamless travel experience. You will play a vital role in enhancing customer satisfaction and contributing to the success of our client’s travel services.
Responsibilities
- Provide excellent customer service in Dutch via phone, email, and chat regarding travel and hospitality inquiries
- Assist customers with travel bookings, modifications, cancellations, and special requests
- Handle customer complaints and resolve issues promptly and professionally
- Document customer interactions accurately within the CRM system
- Collaborate with hotel and travel partners to ensure smooth service delivery
- Collect and relay feedback to improve service quality and customer experience
- Stay informed about industry trends, travel destinations, and promotional offers
Requirements
- Fluency in Dutch and English, with excellent verbal and written communication skills
- Exceptional customer service skills and a problem-solving mindset
- Experience in customer service, ideally within travel, hospitality or tourism sectors
- Ability to manage multiple customer inquiries efficiently in a fast-paced environment
- Strong organizational skills and attention to detail
- Passion for travel and helping customers create memorable experiences
- Familiarity with CRM systems and customer support software is a plus
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Private Health Insurance
50 euros food bonus (if work from office)
2 Extra Salaries Per Year
A lot of extra perks
