Job Description
Mercier Consultancy is excited to announce an opportunity for a Dutch Speaking Customer Service Representative to join our Client's Online Marketplace team. In this engaging role, you will provide outstanding support to our Dutch-speaking customers, assisting them with inquiries related to our diverse range of products and services offered on our online platform.
Your fluency in Dutch will play a key role in helping customers navigate the marketplace, resolve issues, and ensure their shopping experience is smooth and enjoyable. As a member of our dedicated team, you will significantly contribute to maintaining high customer satisfaction and loyalty.
Responsibilities
- Deliver exceptional customer service in Dutch via phone, email, and chat regarding marketplace inquiries
- Assist customers with product information, order status, returns, and other seller-related inquiries
- Efficiently resolve customer issues and complaints, providing timely solutions
- Document and track customer interactions accurately in our CRM system
- Coordinate with internal teams to ensure swift resolution of complex inquiries
- Collect customer feedback to improve our products and services
- Stay informed about the latest trends in e-commerce and online shopping
Requirements
- Fluency in Dutch and English, with strong communication skills
- Excellent customer service orientation and ability to solve problems effectively
- Prior experience in customer service, especially in e-commerce or online retail, is preferred
- Able to multitask and manage customer inquiries in a fast-paced environment
- Detail-oriented with strong organizational skills
- Passion for online shopping and a commitment to providing a positive customer experience
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
