Job Description

Next Job Abroad is excited to present a fantastic opportunity for a Dutch Speaking Customer Service Representative in the thriving iGaming industry based in Malta. If you have a passion for customer service and are looking to make a difference in a fast-paced, dynamic environment, this role is perfect for you. The successful candidate will assist players with inquiries and issues related to online gaming, ensuring a seamless gaming experience. Relocation assistance is included, making this an ideal chance to experience life in Malta while advancing your career.

Responsibilities

• Provide exceptional customer service to Dutch-speaking players via live chat, email, and phone.
• Assist with inquiries regarding gaming accounts, promotions, and technical issues.
• Ensure customer satisfaction by resolving issues promptly and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure a high-quality gaming experience for our players.
• Stay up to date with product knowledge and industry trends.

Requirements

• Fluent in Dutch and proficient in English; additional language skills are a plus.
• Prior experience in customer service, preferably in the iGaming or online gaming industry.
• Strong communication skills, both verbal and written.
• Ability to work efficiently in a fast-paced environment.
• Problem-solving skills and a customer-focused attitude.
• Familiarity with customer support software and basic technical troubleshooting.
• Willingness to relocate to Malta and embrace a new cultural experience.

Benefits

• Career growth opportunities in a renowned iGaming company.

• International & diverse work environment.
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!