Job Description
Mercier Consultancy is excited to offer a unique opportunity for a Dutch Speaking Customer Service Representative for our Client's Food Delivery Platform, based in Greece. In this vibrant role, you will provide exceptional support to our Dutch-speaking customers, assisting them with inquiries and issues related to their food delivery experiences.
Your fluency in Dutch will be essential as you help clients navigate the platform, address order-related questions, and resolve any issues that may arise during the delivery process. Join our dynamic team and play a crucial role in ensuring a seamless and enjoyable food delivery experience for our customers.
Responsibilities
- Deliver outstanding customer service in Dutch through phone, email, and chat regarding food delivery inquiries
- Assist customers with ordering, modifications, cancellations, and tracking their deliveries
- Resolve customer complaints and issues efficiently and professionally
- Document all customer interactions accurately in our CRM system
- Collaborate with restaurant partners and delivery personnel to ensure timely service
- Gather customer feedback to enhance service quality and address any areas for improvement
- Stay updated on food delivery trends and promotions to inform customers effectively
Requirements
- Fluent in Dutch and English, with strong communication skills
- Exceptional customer service orientation and problem-solving abilities
- Experience in customer service, particularly in the food delivery or hospitality industry, is preferred
- Able to manage multiple customer inquiries in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Passionate about food and providing excellent customer experiences
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
