Job Description
Mercier Consultancy is looking for a passionate Dutch Speaking Customer Service Representative to join our Eco-Friendly Products Department. In this role, you will provide exceptional support to our Dutch-speaking customers who are interested in our range of sustainable and eco-friendly products.
Your fluency in Dutch will be key in assisting clients with inquiries regarding product details, sourcing information, and order management. As a representative of our commitment to sustainability, you will help educate customers on the benefits of choosing eco-friendly options, enhancing their shopping experience and fostering a greener lifestyle.
Responsibilities
- Provide high-quality customer service in Dutch through phone, email, and chat regarding eco-friendly products
- Assist customers with inquiries related to product features, availability, and environmental benefits
- Handle order processing, shipping inquiries, and returns
- Document customer interactions accurately in our CRM system
- Collaborate with the product management team to stay informed about new offerings and sustainability initiatives
- Gather customer feedback to continuously improve our product offerings and services
- Promote awareness of eco-friendly practices and the importance of sustainability
Requirements
- Fluency in Dutch and English, with strong communication skills
- Excellent customer service orientation and problem-solving abilities
- Previous experience in customer service, especially in eco-friendly or retail environments, is preferred
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Detail-oriented with strong organizational skills
- Passion for sustainability and knowledge of eco-friendly products is a plus
- Familiarity with customer support software and CRM systems is advantageous
Benefits
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
Monthly Performance Bonus
And More...
