Job Description
Mercier Consultancy is thrilled to announce an opportunity for a Dutch Speaking Customer Service Representative for an E-Learning Company, based in Greece. In this engaging role, you will provide exceptional support to our Dutch-speaking customers as they explore our online educational platforms and resources.
Your fluency in Dutch will be essential for assisting clients with their inquiries regarding course offerings, platform navigation, registration processes, and technical support. You will play a significant role in enhancing user experience and helping learners access valuable educational opportunities.
Responsibilities
- Deliver high-quality customer service in Dutch through phone, email, and chat regarding e-learning inquiries
- Assist customers in understanding course details, registration, and platform functionalities
- Troubleshoot technical issues and provide support during the learning process
- Document all customer interactions accurately in our CRM system
- Collaborate with internal teams to resolve complex inquiries and improve overall user experience
- Gather customer feedback to help enhance our service and educational offerings
- Stay informed about trends in online education and technology to provide knowledgeable assistance
Requirements
- Fluency in Dutch and English, with excellent communication skills
- Strong customer service orientation and a proactive approach to problem-solving
- Previous experience in customer service, particularly in e-learning or technology, is preferred
- Able to manage multiple inquiries efficiently in a fast-paced environment
- Detail-oriented with strong organizational skills
- Passion for education and a commitment to helping others achieve their learning goals
- Familiarity with customer support software and learning management systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
