Job Description

Workster is partnering with a leading Outsourcing/BPO company to recruit a Dutch-speaking Client Service Advisor (Domestic appliances) for their Lisbon office. This hybrid role involves providing expert support to customers who own or use household appliances. You will be part of an international, customer-focused team delivering timely, accurate and empathetic assistance across multiple channels to ensure a positive ownership experience.

Your Role

• Respond to customer enquiries via phone, email and chat in Dutch

• Provide clear, accurate and friendly support for product usage, troubleshooting and warranty queries related to domestic appliances

• Troubleshoot technical issues by guiding customers through step-by-step solutions and basic diagnostics

• Advise on spare parts, service appointments and warranty cover, escalating to specialised teams when required

• Document interactions and maintain detailed records in the CRM

• Meet and exceed quality, productivity and customer satisfaction KPIs

• Share customer feedback and contribute suggestions for process improvements

• Collaborate effectively with colleagues in a multicultural environment and support hybrid working arrangements

Your Qualifications

• Fluent Dutch (C1/C2) and good English (B2+) for internal communication

• Previous experience in customer service, technical support, retail or a BPO environment is a plus

• Basic technical understanding of household appliances (washing machines, dishwashers, refrigerators, ovens) or willingness to learn quickly

• Excellent communication and interpersonal skills with strong empathy and patience

• Ability to handle multiple channels and tasks in a fast-paced environment

• Comfortable using Google Suite, MS Office and CRM tools

• Strong problem-solving mindset with attention to detail and a customer-first attitude

• Willingness to work hybrid schedule and flexible shifts, including occasional evenings or weekends if required

The Offer

• Full-time hybrid position based in Lisbon, Portugal (office & remote mix)

• Working schedule: 40 hours/week with rotational shifts (Monday to Sunday coverage)

• Paid training and structured onboarding program focused on products and technical support

• Competitive salary with performance-related incentives

• Health insurance and other statutory employment benefits

• Modern office facilities, hybrid working flexibility and a multicultural, collaborative team

• Opportunities for career development, technical training and internal mobility

• Additional perks such as language lessons, team events and wellbeing initiatives