Job Description

Sales Engineer (Pre-Sales Consultant)
Netherlands (Amsterdam and surrounding area)

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics; growing rapidly in the UK and we are already seeing some great success in the Netherlands since opening the entity in mid-2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• Recognised as an Innovation and Growth Leader in the 2025 EMEA Customer Experience Platforms Frost Radar

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’

• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023

• Best Practices Company of the Year 2023

• Consistently high Glassdoor rating

• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!

• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Read more about us here

About the role

Our Dutch entity was only set up in mid-2024, but have experienced great success and growth since then. Already, we’ve expanded the team to 3 Account Executives, Product Marketing, Revenue Marketing, Revenue Enablement and recently the addition of a new Dutch SDR; so it’s an exciting time to be joining.

We are now looking to bolster the team with a local, Dutch-speaking Sales Engineer (Pre-Sales Engineer/Consultant in other businesses).

What you'll do

You will be a key technical driver in Puzzel's revenue engine, working closely with Account Executives and our partner channel to win new business and expand existing accounts.

You will lead technical discovery, deliver compelling product demonstrations, and architect solutions that directly address customer and partner challenges, translating complex requirements into a clear and credible technical case for Puzzel.

This includes owning the solution design, validating integration feasibility, and responding to RFPs and security questionnaires.

Beyond the deal cycle, you will act as a trusted technical advisor to prospects, customers, and channel partners, bridging the gap between commercial ambition and technical reality while staying at the forefront of Puzzel's evolving product capabilities.

Core responsbilities

• Own the technical win in opportunities, supporting Account Executives and channel partners to build credibility and progress deals through the sales cycle.

• Lead structured technical discovery sessions to uncover customer requirements, qualify technical fit, and identify integration complexity early.

• Demonstrate the entire Puzzel platform with confidence and proficiency in customer and partner-facing meetings.

• Create High Level Design, Low Level Design, and Solution Design Documents (SDD) that meet all aspects of customer requirements, enabling successful sign-off and implementation.

• Support and enable channel partners through technical engagement, joint solution design, and partner-facing demonstrations.

• Manage bids, tender proposals, and RFP/RFI responses, taking full ownership of the technical narrative.

• Act as the primary technical point of contact for the sales team, providing guidance on Puzzel products and solutions.

• Provide market-validated feedback and insights to the Product department, representing the voice of the customer and partner ecosystem.

• Build strong working relationships across Puzzel departments, including Product, Operations, and Delivery, as well as with colleagues across markets.

• Conduct ongoing competitor analysis and apply pre-sales insight to sharpen the technical win strategy.

The must haves

• Confident and adept at presenting and engaging with customers and stakeholders.

• 2+ years in a Pre-Sales / Sales Engineering capacity (or those coming from consultative sales roles OR Solutions Architects/Engineer roles) in a SaaS product environment.

• Passion for technical understanding of the product areas.

• Strong technical curiosity and the ability to maintain relevant, up-to-date knowledge of complex product areas.

• Fluency in English and Dutch

The nice to haves ➕➕➕

• CCaaS or CX industry experience.

The location

Our Dutch entity doesn’t have a fixed office, but the team aim to get together 1-2 times/week in co-working spaces.

What’s In it for You?

• Competitive salary with fixed basic and commission.

• Flexible, hybrid approach to working; split your time between the office and home

• You get to be part of a fun, driven and supportive team

• Gift on your birthday

• Annual Summer and Christmas parties

• Excellent development opportunities and a great company culture

What to expect from the interview process ❔

• Screening call with Talent Acquisition

• 1st interview with Director of Sales Engineering

• 2nd interview with 2 other local stakeholders in Dutch

• Final interview with presentation to the panel

Puzzel Values 🎯

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.

• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.

• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.

• We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023 and 41% in 2024!

• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.

• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.

• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.