Job Description

Are you an enthusiastic communicator with a knack for problem-solving? Do you thrive in dynamic environments and enjoy providing top-notch service to customers? If so, we want you on our team!

Tasks

• Customer service to both active and potential customers

• Handle incomeing calls, chats and emails related to:

• Payments

• Invoices and reminders

• Plan or contract changes

• Complains

• Retention, etc.

Requirements

• Secondary school or higher education level required
• Strong communication skills in Dutch and English both written and spoken
• Experience in customer service roles within contact center environment for at least 6 months
• Good computer skills
• Ability to communicate professionally, enthusiastically
• Solution-oriented.
• Quick learner with the capacity to process information efficiently.
• Independent worker who enjoys challenges and maintains focus on customer satisfaction.

Benefits

• A rewarding experience abroad that will enhance your professional and personal growth.
• Flexible work arrangements, with the option to work partially from home and partially in the office (after KPI’s are met)
• Comprehensive, paid training and ongoing support from your trainer and team leader.
• Friendly and supportive work environment, with opportunities for team bonding through social events.
• Long-term employment with stimulating challenges.
• Competitive salary
• Additional benefits including a fixed project bonus, performance bonus, and private health insurance.