Hunters International

Dutch Customer Specialist | Malaysia

Hunters International  •  Kuala Lumpur, MY (Onsite)  •  1 month ago
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Job Description

Job Responsibilities

  • Provide comprehensive end-to-end support for riders and drivers, including onboarding, issue resolution, and escalation management
    across voice, chat, and digital channels.
  • Identify and understand the needs of riders and drivers to offer effective solutions and ensure customer satisfaction.
  • Build and maintain strong, trust-based relationships with customers through open and interactive communication.
  • Work collaboratively with team members to enhance customer service processes and improve the overall customer experience.
  • Document interactions and feedback from riders/drivers to inform service delivery improvements.

Job Requirements:

  • Preferably, experience as a content creator, customer service specialist, or in a similar role.
  • A minimum of 6 months of relevant experience.
  • Ability to work independently and collaboratively within a team.
  • Availability to work in shifts, including nights, weekends, and holidays (24/7 Rotational)
  • Fluency in English (B1 level and above) and one of the following languages (Native): Swedish, Danish, Norwegian, or Dutch, with
    excellent writing skills.

Remuneration:

  • MYR 8,000 - 9,000

Working Location

  • Kuala Lumpur, Malaysia
  • 24/7 Rotational Shift

Consultant In Charge

Kah Wai | kahwai.neoh@hunters-in.com | 012 233 3162

Hunters International

About Hunters International

Hunters International is a leading provider of human resources solutions to organizations of all sizes across a range of industries. We understand that finding the right talent and managing your workforce effectively is key to achieving your business goals, and we're here to help you make that happen.

At Hunters International, we offer a comprehensive range of services to help you find, attract, and retain the best talent for your organization. Our recruitment services cover executive, permanent, temporary, and contract placements, with a focus on delivering customized solutions that meet your unique needs and requirements.

In addition to our recruitment services, we also offer HR outsourcing and consultancy, providing expert guidance and support on a range of HR issues, from compliance and employee relations to performance management and talent development. Our payroll outsourcing services help you streamline your payroll process and ensure accurate, timely payment to your employees, while our HRIS solutions provide a powerful platform for managing your workforce data and analytics.

Our team of experienced consultants is dedicated to delivering outstanding service and building long-term partnerships with our clients, and we're committed to excellence, integrity, and professionalism in all that we do.

Contact us today to learn more about our services and how we can help you achieve your goals!

SSM: Hunters International Sdn Bhd (1102059-U)

Industry
Unknown
Company Size
11-50 employees
Headquarters
Petaling Jaya, MY
Year Founded
2014
Website
hunters-in.com
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