Job Description

Are you a communicative talent with a passion for delivering excellent customer service? We are looking for an enthusiastic Customer Service Representative to join our team in Barcelona for an internationally renowned provider of security solutions. Our company is the market leader in monitored alarm systems for homes and SMEs in Belgium.

Your role

As a Customer Service Representative, you will be the first point of contact for our customers. With your customer-focused attitude, you will provide support, resolve issues, and ensure an outstanding service experience. Additionally, you will collaborate closely with other departments to maintain and enhance customer satisfaction.

Your communication and analytical skills enable you to identify customer needs and address them effectively. You thrive in a dynamic environment and bring a proactive mindset and empathetic approach to your work. By promoting up- and cross-selling opportunities, you contribute to the company’s success.

Key Responsibilities

• Responding to incoming phone calls and emails efficiently and courteously.
• Actively resolving inquiries and issues, ranging from technical support to administrative matters.
• Scheduling maintenance and installation appointments.
• Handling billing, direct debit, and contract-related queries.
• Proactively offering suitable products and services through up- and cross-selling.
• Ensuring accurate administrative follow-up and reporting.

Your Profile

• Experience in a call center or similar customer service role is a plus.
• Excellent social and communication skills.
• Problem-solving skills and a customer-focused mindset.
• Flexible and resilient in a changing work environment.
• A positive attitude and willingness to learn new skills.
• Fluency in Dutch and English is required; knowledge of French or Spanish is a plus.

Benefits

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus
• Employee benefits such as meal cards, transport cards and private insurance
• 4 company outings per year
• Free fruit and coffee
• Growth opportunities

Location

Barcelona, Spain

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