Job Description

We are looking for Dutch native speakers OR fluent in English (B2) to work as a Customer Service in call center environment in Lisbon, Portugal. Our client is the European leader in travel experiences.

Mission of the project:

• Act as a Travel Advisor
• Help customers managing their bookings and problems/queries they may have
• Provide general information about products and services available
• Counselling customers regarding the company’s services;
• Find the best solution for your customers' needs

Requirements

• Native Dutch OR Flemish + English level (B2/C1)
• Availability to work in rotating shifts from Monday to Saturday, from 8 am to 20 pm
• Excellent listening and communication skills
• Positive attitude and team spirit
• Experience in customer service is preferrable
• For non-EU applicants, it is mandatory to hold a valid work permit/ hold an EU Passport

Benefits

• A renewable 6-month contract (CDD) from day one with the possibility for eventual CDI;
• Full-time job (40 hours weekly);
• Free training for all necessary software and product knowledge + continued training and development;
• Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year);
• Private Health Insurance + dental plan once you complete 6 months with the company + English speaking Doctor on site;
• Fair and regular assessments for positions like: Quality Specialist, Team Leader, HR Recruiter and many more;
• Currently: working from home position (equipment provided by the company)
• When back to the office: Great location with easy access to public transports (train, metro and buses);
• Discounts at gyms, restaurants, beauty centers, pharmacies and many more businesses in the area;
• On-site kitchen with access to utilities, weekly free fruit and reduced-price vending machines;

Relocation Package for those living abroad that includes:

• Optional Accommodation in shared apartment provided by the company, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€;