Job Description

Looking for a real adventure to add to your CV? Why not move to Greece and work with a tech giant? We are looking for Dutch-speaking Customer Experts to become the face and voice of a legendary global brand famous for its laptops, smartwatches, and premium accessories. If you love helping people, adore smart technology, and want to live in one of Europe’s most exciting, sun-drenched capital cities, this is your sign to apply.

What You'll Do (The Day-to-Day)

Working in a vibrant, positive-language environment, you will handle inbound inquiries, emails, and live chats from Dutch-speaking consumers.

• The Inbound Experience: Guide users through the digital storefront when they state, "I can't find the article I am looking for" or need help deciding which luxury hardware configuration to buy.
• The Service Solution: Efficiently manage customer complaints, shipping delays, order cancellations, and product return requests.
• Skill Expansion: After 30 days on the job, you will enter a mandatory cross-skilling phase, blending both your sales and service capabilities to unlock advanced career opportunities within the project.

Requirements

• The Basics: Native or C1-level Dutch capabilities, alongside a strong B2 command of English.
• Technical Skills: Good overall PC proficiency, experience with MS Office, and a typing speed of $ge25$ wpm with 80% accuracy. A natural familiarity with MacOS and iOS platforms gives you an instant head start.
• Experience: None! This is an entry-level opportunity designed for enthusiastic, tech-friendly individuals looking for an international breakthrough.

Performance Metrics (How You'll Shine)

You will track and optimize your professional success using three specific key performance indicators, supported by weekly training refreshers:

• TMS (Customer Satisfaction): Keeping customer happiness at an all-time high.
• BCR (Booked Call Rate): Nailing sales targets and conversion processes.
• FCR (First Call Resolution): Providing immediate, accurate solutions.

Benefits

• Health and Well-being: We care about your peace of mind—enjoy private health insurance from day one, 24/7 access to professional psychological counseling, and fun, regular wellness activities.
• Career Growth: Get up to speed with a comprehensive and fully paid training track, and leverage excellent internal opportunities to advance into Senior Specialist or Management roles.
• Living in Athens: Complete relocation support to Greece. Spend your weekends exploring island getaways and enjoying local Mediterranean culture.
• Nesting Structure: A safe landing with a 1-week nesting track, internal assessment, and an operational workload limited to 50% call handling during your first week on the floor.
• High-Octane Growth: Join a massive international squad that ramps up during summer and autumn for iconic product launches, Back To School campaigns, and Black Friday events.