Job Description

Combine technical skills with excellent customer support!

Join a multicultural international team and help clients solve issues while maximizing their experience with the company’s products and services. If you are looking for a new job opportunity in a multicultural and vibrant environment in the capital of Portugal, this position would be perfect for you!

Responsibilities:

• Provide technical and functional support to clients via phone, email, and chat.
• Identify and resolve technical issues promptly.
• Suggest improvements to enhance product and service usage.
• Collaborate with product and engineering teams to improve the customer experience.
• Monitor and report trends and recurring issues.

Requirements

• Native Dutch and fluent English (B2)
• Ability to understand and solve technical issues
• Previous experience in customer support or technical support is a plus
• Strong communication skills and professional attitude
• EU citizenship or valid work permit for Portugal
  

Benefits

• Monthly meal allowance
• Private health insurance after 6 months
• Career development and mentoring programs after 6 months.
• Multicultural environment (75+ nationalities)
• Hybrid model.
• Relocation package: refund of the initial flight ticket.
• Accommodation and bills paid by the company.
• Performance bonus