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Durable Medical Services Representative
Durable Medical Services Representatives provide customer service to clients and referral sources, conducts over-the-counter sales, prepares DME orders from start to finish, and act as the main customer contact for SBL Home Medical Equipment. The DME Service Representative is a fast-paced position responsible for patient registration and intake of durable medical equipment for Sarah Bush Lincoln Home Medical Equipment. Interested individuals must be comfortable using computers, providing exceptional customer service, have critical thinking skills, and the ability to multi-task.
Location: Effingham
Hours: 8:30 AM - 5 PM Monday through Friday. Full-time
Required: Driver's License; HS Diploma
Pay: Based on experience, starting at $16.94
Responsibilities
Assists in account receivable
management., Assists in assembling
customer charts and filing
paperwork appropriately., Assists in resolving customer
equipment problems and
issues., Develops and maintains
working knowledge of current
home care products and
services offered, and all
applicable insurance
guidelines regarding eligibility
for coverage and
reimbursement., Ensures all billing, posting,
insurance denials, inquiries,
orders, deliveries, service, and
pickups are handled in an
accurate and timely manner., Gathers and coordinates all
customer information and
processes paperwork,
including preparation of
paperwork for billing process., Monitors office supply levels
and places appropriate orders
as approved by the Durable
Medical Services Manager., Performs over-the-counter
sales functions, and handles
cash transactions efficiently
and accurately. Performs the
end-of-the-day cash account
balance., Provides recommendations to
callers and walk-in customers
regarding supplies and
equipment that can be
utilized to meet the
customer’s needs., Screens and directs telephone
calls, and takes orders from
referral sources., Verifies insurance eligibility of
clients.
Requirements
High School (Required)Driver's License - State of Illinois
Compensation
Estimated Compensation Range
$16.94 - $26.26
Pay based on experience
Sarah Bush Lincoln is a prominent non-profit healthcare organization located in downstate Illinois. It operates a two-hospital system, consisting of Sarah Bush Lincoln based in Mattoon, IL which has 150 beds, and SBL Fayette County Hospital based in Vandalia, IL, with 25 beds. The healthcare system also operates more than 57 clinics spread across a 10-county area and stand-alone surgery centers in Mattoon and Effingham, regional cancer center and hospice house. Decisions are made locally which gives the Health System the agility to respond quickly to changing markets.
The organization employs nearly 3,500 people, including a medical staff of approximately 250 members. SBL is known for its contemporary facilities and commitment to providing advanced equipment and services for diagnosis and treatment. Sarah Bush Lincoln has an expanding robotics program, which showcases its dedication to adopting innovative technologies.
The staff at Sarah Bush Lincoln is highly engaged as reflected in the most recent Press Ganey Employee Engagement and Safety Survey. The organization is Magnet designated, which recognizes excellence in nursing. SBL supports career growth, which provides employees with various education funding opportunities.
Beyond its medical facilities, Sarah Bush Lincoln plays an integral role in the community. It actively participates in various activities that promote health, wellness, education, economic development, and housing. The involvement demonstrates the organization’s commitment to the overall well-being and development of the communities it serves.
