Job Description

WHO WE ARE     

S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped companies, governments and private individuals solve some of their most complex challenges.

We’ve been able to do this because of our outstanding people. We’re committed to developing bright, curious, enthusiastic people who want to think critically, solve complex problems, and achieve success.

But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day.

We’re excited you’re thinking about joining us.

THE ROLE  

We are seeking a proactive and organised, native Arabic and English speaker, to conduct live virtual pre-investment interviews in both languages with accuracy, objectivity, and discretionThese interviews will be held with potential high net worth individual (HNWI) investors as part of a due diligence process, with an objective of verifying their identities and understanding their occupations and sources of wealth along with their investment motivationsIn this role, you will collaborate and form part of our administration and operations team, working closely with our global Corporate Intelligence teams, including our investment migration due diligence practice.

The ideal candidate is a team player who is adaptable, meticulous and organised with a proactive mindset toward contributing to the growth and evolution of the service and business You will undergo structured onboarding andongoing training covering

a)Core interview techniques, best practices, and active listening skills

1. b) System navigation and data handling,ensuring discretion and confidentiality at all times
2. c) Our end-to-end approach to managing and delivering a live interview process

Your day-to-day responsibilities include, but are not limited to:

Conducting professional virtual interviewsConductingprofessionalvirtual interviewsin both Arabic and English with yourcamera on, reading out pre-scripted questions with precision in either language to the interviewee(s),demonstrating activelistening to their answers and probing effectively where necessary

Managing the full interview lifecycleManaging the full lifecycle of an interview from pre-interview communications to help ensure punctual attendance, to ensuring all completed interview recordings and materials are accurately stored and handled with the utmost discretion.

Communicating proactively with practitioners and stakeholders: Communicating proactively and professionally with S-RM practitioners, clients, and interviewees (investors), initially with guidance, but ultimately independently including informing practitioner teams of live interview progress and attendance and ensuring your own prompt and punctual attendance at all live interviews.

Troubleshooting and escalating issues appropriately: Identify and troubleshoot technical and methodological difficulties promptly and effectively before and during live interviews, taking initiative to resolve issues where appropriate, seeking guidance when needed, and escalating more serious concerns to the team while communicating these to S-RM practitioners for oversight.

Supporting overall interview service administration: Collaborating with the interview team in administering the overall interview service delivery and maintaining the smooth operation of the interview service including addressing any IT challenges, liaising with relevant internal and external stakeholders, and contributing to planning meetings.

We are looking for candidates to fill this role at either our Cape Town or Kuala Lumpur office. Working hours will be set at 9am to 6pm SAST with 1 or 2 later shifts from 12pm to 9pm SAST per week if based in Cape Town or 12pm to 9pm MYT on a regular basis if based in Kuala Lumpur. We have flexible working arrangements available.

WHAT WE’RE LOOKING FOR  

We think candidates with the following skills and experience are likely to succeed as an Interviewer at S-RM.

That said, if you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

We’re looking for someone that is able to adapt to change and work comfortably in a fast-paced environment, this person will have some or all of these skills

• Written and spoken fluency in English and Arabic and mastery of professional communicationis a must;

• Business literacy - an ability to engage with an investor’s explanation of their occupation/business interests/wealth composition and probe appropriately for clarifications;

• Cultural sensitivity - ability to build trust with interviewees, clients, colleagues, and all stakeholders

• Previousexperience in a fast-paced and technology-enabled customer complaints department and/or multifaceted communication and operations role Customer-facing experience is a plus;

• Proficient use of Microsoft Office and ability to quickly adapt to new software and systems;

• Strong planning and organisational skills, with high attention to detail;

• A proven ability to work unsupervised, with strong interpersonal skills

The successful candidate must have permission to work in Cape Town or Kuala Lumpur by the start of their employment.

OUR BENEFITS 

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of:

• 23 days holiday per year in addition to bank holidays (+1 day for every day of service up to a maximum of 28 days);

• Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education;

• Hybrid working and flexible working hours

Parental Support:

• Fertility treatment leave – 5 days of leave per cycle of treatment per year;

• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay;

• Paternity leave – 6 weeks of full pay.

Various Health and Medical Benefits including:

• Medical Aid and Gap Cover Policy (taxable benefit) for you and your family;

• Free access to the world-famous mindfulness app Headspace;

• EAP programme for you and your immediate family.

THE APPLICATION PROCESS  

To apply for this role, please email your CV and cover letter to Job Application for Due Diligence Interviewer at S-RM

The application process will include:

1. A first interview discussing your previous experience and broader competencies, to be held remotely,

1. A second interview discussing previous experience more in-depth and allowing you the opportunity to meet the team.

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives