Job Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

This role has the opportunity to be based out of the Courtyard Indianapolis Northwest or the Courtyard West Des Moines.

The Dual Sales Coordinator is responsible for performing general office duties to support any sales and marketing the hotel requires for two hotels within Arbor Lodging. They will use sales techniques that maximize revenue while maintaining guest loyalty and satisfaction, as well as keeping the property in line with brand standards. They will serve as the point of contact for clients and communicate with them to respond to questions and requests.

Duties & Responsibilities:

• Responsible for assisting clients with reservations and booking the reservations through hotel database.
• Create group bookings, manage rooming lists, and handle changes.
• Assist clients with vouchers as well as folio and billing inquiries.
• Be point of contact for pick up reporting and distribution of resume and BEO packets to teams.

Requirements

Qualifications:

• At least 2 years of Hotel Front Desk/Reservations experience
• At least 1 year in a Sales Coordinator role.
• Must possess strong computer skills.
• Must be able to lift up to 30 pounds unassisted
• Ability to work weekends/holidays as needed.

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

· Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.

· Lead with Heart - Be kind, passionate and hospitable.

· Be Accountable - Take ownership and deliver results.

· Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.

· Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.