Job Description

Full Time - Shift Varies

Provides high quality customer service and promotes integrity while serving as a dealer and/or Supervisor for specific, licensed casino games. As Supervisor, oversees the operations of an assigned gaming area. Promotes and maintains the utmost integrity.

• Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
• Perform the act of dealing cards and/or dice for specific games which includes shuffling, dealing and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games.
• As Supervisor, verifies the operation and conduct of designated game areas.
• As Dealer, will follow all applicable policies and procedures.
• Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer.
• Reports significant cash and cheque transactions.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Tracks essential play and relays all pertinent information to immediate Supervisor.
• Acts as role model and motivates subordinates to provide superior level of customer service to the guests.
• Handles guests concerns quickly and efficiently within scope of authority.
• Verbally informs Manager, as well as Surveillance of unnatural or irregular play and disputes on game.
• Responsible for game protection and game control.
• Responsible for placing lids on racks.
• Verifies opening and closing table inventory slips.
• Collects commission based on game dealt.

• High school diploma or equivalent.
• Prior live casino dealing experience or completion of an approved training course in card and dice games.
• Well-developed interpersonal skills.
• Must possess excellent math skills and have the ability to multi-task.
• Must enjoy entertaining and communicating with the public.

ADDITIONAL REQUIREMENTS

• Must be able to deal, stand and/or sit for two (2) hour intervals.
• Responds to visual and aural cues.
• Must have the manual dexterity to manipulate cards, dice and spinning wheels.
• Must be able to reach, bend, twist, turn, grab, grip, sort and stack.
• Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights.
• Must be able to work a varied schedule including nights, weekends and holidays.
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.
• Access to gaming floor required