Job Description

This is a dual rate position with responsibilities both as a Surveillance Technician and Surveillance Operator. Will provide support to the Surveillance Technician Supervisor for projects along with Surveillance Operator duties.

Surveillance Technician is responsible for the design, installation, configuration, testing, and maintenance of Surveillance IP CCTV systems and related computer/network infrastructure for Black Hawk Horseshoe and Lady Luck. This role requires advanced technical skills in computer systems, networking, and software integration to ensure compliance, security, and operational efficiency.

Surveillance Operator uses video technology to support safe, secure, and well‑run casino and property operations, helping protect our guests, team members, and company assets.

Surveillance Technician is $30.00/hr.

Surveillance Operator is $24.00/hr.

Surveillance Technician

• Perform systems analysis to evaluate surveillance technology needs and recommend solutions for hardware, software, and network integration.
• Design and implement computer-based surveillance systems, including configuration of servers, storage devices, and network components.
• Develop and maintain software configurations for video management systems, encoders, and matrix switching units.
• Apply basic programming and scripting for network and system automation tasks.
• Install, configure, and maintain:

Pan, tilt, and zoom motorized mechanisms.

IP Video cameras, including PTZ, fixed, multi-sensor, 360 degree “fisheye”.

Matrix switching units.

Computers, servers, and network infrastructure supporting surveillance systems.

• Perform network programming and troubleshooting, including IP addressing, VLAN configuration, and connectivity testing.
• Conduct system testing and performance analysis to ensure optimal functionality and compliance with regulatory standards.
• Maintain detailed technical documentation, including system diagrams, configuration logs, and maintenance records.
• Research emerging technologies and recommend upgrades or new solutions to enhance surveillance capabilities.
• Manage procurement of hardware/software, including seeking bids and ordering parts.
• Ensure adherence to Colorado Division of Gaming regulations, Caesars Internal Controls, Surveillance Department Operational Manual, and company policies.
• Provide technical support and respond to system malfunctions promptly.
• Perform additional technical projects as assigned.

Surveillance Operator

• Observe casino and property operations using video surveillance technology to help maintain a safe, secure, and well‑regulated environment for guests, team members, and company assets.
• After completing required training, demonstrate knowledge and proficiency in monitoring all table games and gaming activities.
• Monitor slot operations to identify irregular activity, ensure compliance with procedures, and protect company assets.
• Observe cage, vault, and count room activities to support accuracy, security, and regulatory compliance.
• Monitor non‑gaming areas of the property, including public spaces and back‑of‑house areas, to promote safety and security.
• Complete accurate written logs detailing surveillance observations and activities during each shift.
• Prepare clear, timely written reports documenting observations, incidents, and potential policy or procedural violations.
• Perform all other duties as assigned in support of the Surveillance department and property operations.
• Minimum of two years’ experience in computer systems, networking, or electronic surveillance technology.
• Strong knowledge of computer hardware, operating systems, and network protocols.
• Familiarity with video management software and IP-based surveillance systems.
• Ability to apply systems analysis techniques and troubleshoot complex technical issues.
• Experience with basic programming or scripting preferred.
• Must be at least 21 years of age.
• Must be able to obtain and maintain Colorado Support Gaming License
• Strong verbal and written communication skills, with the ability to clearly convey information and observations.
• Ability to write neat, clear, and legible reports and maintain accurate written logs.
• Ability to remain seated for extended periods of time while working in close proximity to other team members and effectively multitask in a monitoring environment.
• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
• Willingness and ability to work flexible schedules, including nights, weekends, holidays, and overtime as required.
• Ability to follow company policies, procedures, and regulatory requirements at all times.
• Ability to work independently while also collaborating effectively with a team.
• Prior military, security, or law enforcement experience is preferred; computer handling experience is helpful.