Job Description

DTOA Support Co-ordinator - 2 Positions Available

Location: Working across the Northumbria Police Force area

Contract: Fixed-Term Until 31st March 2027

Hours: Monday – Friday, 8am – 4pm, with a 30 minute early finish on Fridays

Salary: £25,877 – £34,240 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role

We are looking for a DTOA Support Co-ordinator to join our Drug Test on Arrest (DTOA) service, providing support to individuals who have received a positive drug test following arrest within Northumbria Police custody suites.

This is a really rewarding and interesting role where you will work both within custody settings and out in the local community, providing individuals with the support, advice and interventions they need to reduce the risk of returning to custody, you will manage a caseload of individuals, working alongside them to understand their needs and develop personalised support plans.

You will carry out assessments, risk assessments and risk management plans, ensuring that people receive the right support at the right time. You will also provide brief interventions, harm reduction advice, signposting and onward referrals across areas including substance use, mental health, employment, gambling, violence and domestic abuse.

The role involves working closely with colleagues, custody staff and a wide range of external agencies and professionals. You will spend a significant amount of time working independently, while remaining part of a collaborative team.

You will also be responsible for maintaining accurate records, completing case notes and ensuring information is recorded promptly on the relevant management information systems.

About you

We are looking for someone who can build positive relationships with people and adapt their approach to meet individual needs.

You will need:

• NVQ Level 3 in Health & Social Care, or an equivalent qualification or above.
• A full driving licence and access to your own vehicle.
• Experience of working with people with multiple needs and/or people who are vulnerable.
• Experience of completing assessments, risk assessments and support plans.
• An understanding of safeguarding children and vulnerable adults.
• An understanding of risk assessment and risk management.
• Experience of maintaining accurate records and using management information systems.
• Knowledge and understanding of issues affecting people who misuse substances and/or those involved in domestic or serious violence.
• The ability to communicate effectively with service users, professionals, family members and carers.
• Proficiency in Microsoft Office/Outlook.

Experience of multi-agency working, working within a criminal justice or secure environment, and knowledge of harm reduction would also be beneficial.

Transferable experience is welcomed, so if you have the right skills and experience from another setting, we would encourage you to apply.

Please note: The role requires an Enhanced DBS with Adult Barred List check, alongside police vetting/NPPV Level 2.

If you're looking for a role where no two days are the same and where you can make a genuine difference to people who may be facing multiple challenges, we'd love to hear from you.

To view the full job description and person specification, CLICK HERE.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-10-09