Job Description

Level: Entry
Job Location: Doubletree Norfolk Airport, Norfolk, VA 23502 - Norfolk, VA 23502
Position Type: Full-Time/Part-TimeEducation
Level: High School
Travel Percentage: None
Job Shift: Any
Job Category: Hospitality - HotelThe Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

General Requirements:
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
Fundamental Requirements
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.