Job Description

Citrix VDI consultant is responsible for the design, operations, optimization, and governance of the enterprise Virtual Desktop Infrastructure (VDI) platform. The role provides technical leadership for Citrix-based end-user computing services, ensuring secure, reliable, and scalable virtual workplace solutions across global environments.

The consultant works closely with Workplace Engineering, Infrastructure, Security, Network, Cloud, and Service Operations teams to deliver a high-performing digital workspace experience. The role drives platform stability, automation, lifecycle management, capacity planning, and modernization initiatives while ensuring adherence to enterprise architecture and security standards.

• Own and govern the enterprise Citrix Virtual Desktop environment, including platform design, operational standards, and support model.
• Lead the design, implementation, and optimization of Citrix DaaS, Citrix Virtual Apps and Desktops, and associated technologies.
• Ensure availability, performance, scalability, and reliability of virtual desktop services across global regions.
• Drive continual service improvement, proactive monitoring, automation, and operational excellence initiatives.
• Manage platform lifecycle activities including upgrades, migrations, patching, and technology refresh programs.
• Establish operational governance, standards, runbooks, and technical documentation for VDI services.
• Collaborate with Security and Infrastructure teams to implement secure remote access, Zero Trust principles, and compliance requirements.
• Lead root cause investigations and remediation activities for major incidents and recurring platform issues.
• Define capacity planning, performance optimization, and resource utilization strategies.
• Support cloud transformation initiatives involving Azure Virtual Desktop (AVD), Citrix Cloud, and hybrid workplace solutions.
• Mentor engineering and operations teams on Citrix best practices, troubleshooting methodologies, and service management processes.
• Act as technical escalation point for complex Citrix, profile management, application virtualization, and user experience issues.
• Partner with business stakeholders to define service improvements and future-state digital workplace capabilities.

Technical Requirements

• Deep expertise in Citrix Virtual Apps and Desktops, Citrix DaaS, Citrix Cloud, StoreFront, Delivery Controllers, Director, and ADC (NetScaler).
• Strong knowledge of Citrix provisioning technologies including MCS and PVS.
• Experience with application virtualization, image management, and profile management solutions.
• Strong knowledge of Windows 11 Enterprise multi-session and virtual desktop environments.
• Experience supporting Citrix workloads in Azure, VMware, Hyper-V, and hybrid cloud environments.
• Understanding of storage, networking, load balancing, DNS, DHCP, authentication, and virtualization technologies.
• Knowledge of Azure Virtual Desktop integration and modern workplace architectures.
• Experience
• 10+ years of experience in End User Computing (EUC), Citrix, or Virtual Desktop Infrastructure environments.
• 5+ years of hands-on experience supporting enterprise-scale Citrix platforms.
• Proven experience managing large VDI environments supporting thousands of users globally.
• Experience leading Citrix modernization, migration, cloud adoption, or workspace transformation initiatives.
• Experience working in highly regulated, global enterprise environments.