Required Skills:
Strong expertise in JavaScript, Glide API, Jelly, AngularJS, and UI frameworks
Experience with Scoped Applications, Custom Applications, and App Engine Development
Deep understanding of ITIL, ITSM, and ServiceNow governance best practices
Experience in ServiceNow Security (ACLs, roles, encryption, compliance controls)
Expertise in ServiceNow integrations with enterprise applications (SAP, Workday, Jira, Azure, etc.).
Strong knowledge of ServiceNow Performance Analytics, Reporting, and Dashboards
Hands-on experience with ServiceNow upgrades, platform maintenance, and automation
Familiarity with Agile/Scrum methodologies, DevOps, and CI/CD pipelines.
Upgrade support for at least 2 major platform releases.
Lead the design, development, and customization of ServiceNow modules such as ITSM, ITOM, ITBM, CSM, GRC, HRSD, or App Engine
Develop and implement complex workflows, automation, and business processes using ServiceNow Flow Designer, Workflow Editor, and Business Rules
Architect and maintain ServiceNow integrations with third-party tools using REST/SOAP APIs, Integration Hub, MID Server, and Web Services
Design and optimize Service Portal, UI Customization, and Mobile Experiences within ServiceNow.
Implement CMDB, Discovery, Asset Management, and Event Management for ITOM solutions.
Lead instance upgrades, patching, performance tuning, and platform governance
Develop and enforce security models, including ACLs, domain separation, and encryption.
Create and optimize ATF (Automated Test Framework) scripts for platform stability.
Collaborate with stakeholders, business analysts, and architects to translate requirements into scalable solutions.
Provide technical mentorship and guidance to junior developers.
Maintain documentation of best practices, development guidelines, and system configurations
Experience 7–10 years
Department ServiceNow COEI / Product Engineering
Educational Qualifications
Bachelor's or Master’s in Computer Science, Engineering, or related fields.
Certifications
Mandatory
CSA and CAD (Certified Application Developer)
Preferred
One or more CIS certifications (ITSM, Discovery, SPM, HRSD, CSM, etc.)
ITIL v4 or Agile Certification
Daimler Truck North America, a Daimler Truck AG company, is the largest heavy-duty truck manufacturer in North America and a leading producer of medium-duty trucks and specialized commercial vehicles.
Headquartered in Portland, Oregon, Daimler Truck North America manufactures, sells and services several renowned commercial vehicle brands including Freightliner Trucks, Western Star Trucks, Thomas Built Buses, and Freightliner Custom Chassis. Through the company’s affiliates, Daimler Truck North America is also a leading provider of heavy-and medium-duty diesel engines and other components. The company’s strategic partners in the North American commercial vehicles market include Daimler Truck Financial, TravelCenters of America and Petro Truck Centers.
