SSP Group plc

D&T Technical Support Officer, Asia Pacific

SSP Group plc  •  Onsite  •  1 day ago
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Job Description

About the Role

Key Responsibilities

User & Technical Support

  • Provide first-line IT support for hardware, software, Microsoft 365, Teams, printers, and mobile devices.
  • Support meeting rooms, video conferencing facilities, and workplace technology.
  • Assist users with troubleshooting and day-to-day IT queries.

Incident & Service Management

  • Log, track, and resolve IT incidents and service requests.
  • Escalate complex or business-critical issues when required.
  • Maintain accurate ticket and support records.

Device & Asset Management

  • Configure, deploy, and maintain laptops, mobile devices, and IT equipment.
  • Track and manage IT assets and inventory.
  • Support hardware replacements and upgrades.

Joiner, Mover & Leaver Support

  • Prepare equipment and system access for new starters.
  • Support employee moves, transfers, and offboarding activities.
  • Ensure assets and access rights are updated accordingly.

Infrastructure & Operations Support

  • Assist with network, Wi-Fi, printer, and connectivity troubleshooting.
  • Support IT projects, system upgrades, and office technology deployments.
  • Coordinate with vendors and service providers as required.

Security & Compliance

  • Follow IT security, data protection, and company policies.
  • Report security incidents and support compliance activities.
  • Maintain technical documentation and asset records.

Qualifications

Education

  • Diploma, Higher Diploma, or Degree in Information Technology, Computer Science, or a related discipline.

Experience

  • 1-3 years' experience in IT Support, Helpdesk, Desktop Support, or a similar technical role.
  • Experience supporting Microsoft Windows and Microsoft 365 environments preferred.
  • Experience in hospitality, retail, airport, or fast-paced operational environments is an advantage.

Technical Skills

  • Windows 10/11 support
  • Microsoft 365 & Teams
  • Hardware deployment and troubleshooting
  • Basic networking (LAN, Wi-Fi, Internet connectivity)
  • IT ticketing/service management tools

Nice to Have

  • Exposure to Microsoft Intune, Entra ID, Defender, endpoint management, or Microsoft 365 administration.

Personal Attributes

  • Strong customer service and communication skills
  • Good troubleshooting and problem-solving abilities
  • Self-motivated with a hands-on approach
  • Able to manage multiple priorities in a fast-paced
SSP Group plc

About SSP Group plc

SSP is a global leading operator of food and beverage outlets in travel locations employing 49,000 colleagues in around 3,000 units across nearly 40 countries.

We specialise in designing, creating and operating a diverse range of food and drink outlets in airports, train stations and other travel hubs across six formats: sit-down and quick service restaurants, bars, cafés, lounges, and food-led convenience stores. Our extensive portfolio of brands features a mix of international, national, and local brands, tailored to meet the diverse needs of our clients and customers.

Our purpose is to be the best part of the journey, and our focus is on making every journey taste better – bringing great food and welcoming hospitality to travellers across the globe. Sustainability is crucial for our long-term success, and we aim to deliver positive impact for our business while uniting stakeholders to promote a sustainable food travel sector.

Our people are at the heart of our business and our values are integral to our business, underpinning everything we do.

• TEAM. Team is everything. We actively support, respect and care for each other. With collaboration at the heart, we build strong relationships and deliver safe outcomes.

• PASSION. We bring energy, passion and commitment to everything that we do. Taking pride in our work, we go the extra mile to make every journey count.

• CURIOSITY. We approach everyday with open minds and thoughtful questions. We are agile and customer-focused, always looking for ways to deliver an exceptional experience.

• OWNERSHIP. We own our role completely, caring for every detail that shapes the SSP experience. Through genuine hospitality and continuous improvement, we make every moment matter.

www.foodtravelexperts.com

Industry
Food & Beverage
Company Size
1,001-5,000 employees
Headquarters
London, GB
Year Founded
Unknown
Website
foodtravelexperts.com
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