The IT Technician is responsible for providing technical support to end‑users, maintaining IT systems, and ensuring the smooth operation of hardware, software, and network components. The role includes troubleshooting, installations, configurations, and responding to service requests within defined SLAs
End‑User Support
Provide first‑line and second‑line technical support for desktops, laptops, printers, mobile devices, and other peripherals. Respond to service desk tickets, diagnose issues, and ensure timely resolution. Assist users with software installations, updates, and access issues (email, applications, VPN, etc.).
Hardware & Software Maintenance
Install, configure, and maintain operating systems (Windows). Perform routine hardware checks, repairs, and upgrades. Ensure licensed software is properly deployed and updated.
Network Support
Support basic network troubleshooting (Wi-Fi, LAN, switches, cabling). Assist with network device setup such as access points, routers, and VoIP phones.
Security & Compliance
Ensure antivirus, patches, and security updates are applied. Follow company IT security standards and data protection regulations. Report any security incidents immediately.
Systems & Administration Assistance
Assist with Active Directory tasks (password resets and group assignments). Support Office 365 / Microsoft 365 environments. Help with backups and data recovery procedures when required.
Asset & Inventory Management
Maintain an up‑to‑date inventory of IT equipment and accessories. Prepare and configure devices for new employees (onboarding). Handle equipment returns and cleanup for departing employees (offboarding).
Documentation
Update and maintain support documentation and knowledge base articles. Record all work done in the ticketing system accurately.
Strong troubleshooting and problem‑solving skills.
Good knowledge of Windows Servers and Backup software (Veeam and Veritas beneficial.
Understanding of basic networking (IP, DHCP, DNS).
Familiarity with Microsoft 365 administration.
Ability to communicate clearly with technical and non‑technical users.
Customer‑service‑oriented and able to work under pressure.
IT Diploma, A+, N+, or equivalent technical certifications.
1–3 years of experience in a similar IT support role.
Experience with ticketing systems (Jira, ServiceNow, Freshservice, etc.) is advantageous.
Knowledge of basic server environments is a plus.
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Founded in 1982, Aramex has emerged as a global leader in logistics and transportation, renowned for its innovative services tailored to businesses and consumers. As a listed company on the Dubai Financial Market (since 2005) and headquartered in the UAE, our strategic location facilitates extensive customer reach worldwide, bridging the gap between East and West.
With operations in 600+ cities across 70 countries, Aramex employs over 16,000 professionals. Our success is attributed to four distinct business products that provide scalable, diversified, and end-to- end services for customers. These products are:
• International Express, encompassing Aramex's Parcel Forwarding Business (Shop & Ship and MyUS).
• Domestic Express
• Freight Forwarding
• Logistics & Supply Chain Solutions
Sustainability is at the core of our vision and mission. To build a truly sustainable business, we leverage our core competencies to make a positive impact as responsible members of the communities we serve. Through partnerships with local and international organizations, we strive to expand our reach and benefit more individuals through targeted programs and initiatives, ensuring long-term positive change and community development.
For more information, please visit us: www.aramex.com
