Job Description

• Manage DSP onboarding, qualification review, and operational approval processes

• Establish and maintain DSP operational standards, policies, and governance procedures
• Monitor and manage DSP KPI performance, including delivery quality, service levels, timeliness, and operational compliance
• Develop and enforce DSP penalty and accountability mechanisms
• Conduct DSP operational audits and compliance reviews
• Lead DSP training programs and operational policy communication
• Manage DSP performance evaluations and ranking systems
• Implement underperformance management and elimination processes when necessary
• Support DSP pricing management, rate evaluation, and operational cost control
• Monitor customer service quality and drive continuous improvement initiatives
• Collaborate closely with operations, dispatch, safety, and finance teams to optimize DSP management processes
• Support peak season DSP capacity planning and operational stability

Requirements

• Bachelor’s degree preferred

• 5+ years of experience in logistics operations, transportation management, vendor management, or last-mile delivery operations
• Strong understanding of DSP operations, carrier management, and logistics service quality control
• Experience managing operational KPIs, compliance programs, and vendor performance
• Strong analytical, communication, and leadership skills
• Ability to manage multiple stakeholders in a fast-paced operational environment
• Excellent problem-solving and project management abilities
• Bilingual in Mandarin and English

Benefits

• Pay Range: 80k-100k
• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K
• Medical insurance, Dental and Vision Insurance, STD/LTD