Posting number: 2026-06889
Department: Dept. of Social and Health Services
Division: ESA
Job classification: QUALITY CONTROL SPECIALIST
Posting type: Open & Promotional
Categories: Social Services
DSHS ESA Quality Control Specialist
DSHS Economic Services Administration (ESA) Division of Program Integrity is seeking a Quality Control Specialist to join the Integrity Assurance Team in Lakewood, WA. This role offers the opportunity to contribute to a mission-driven team committed to strengthening the accuracy, accountability, and overall integrity of Washington’s public assistance programs.
This position will primarily provide Administrative Hearing functional support, with opportunities to represent the agency’s findings in an administrative law setting. This work aims to meet Federal and State requirements while limiting the risk of increased Federal sanctions, improper payments, and protecting the financial securities of Washingtonians in need. Our division focuses on quality control through case reviews, operational audits, and ongoing monitoring to drive continuous improvement and prevent fraud, ensuring that we maintain high standards of program accuracy and integrity.
In this role, you’ll also conduct federally mandated independent reviews of government public assistance programs including, but not limited to, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and Medical programs. You will utilize your strong analysis and communication skills to obtain information, verify evidence, and document and report findings, with an emphasis on a systematic approach toward program integrity.
As a Quality Control Specialist, you’ll play a key role in our mission to reduce the number of individuals and families living below the federal poverty level, helping to eliminate disparities and promote equitable access to support services. This position offers a hybrid office/telework schedule, blending in-office work with telework.
Join us today - apply your skills and help us partner with people to provide support, care, and resources, empowering individuals to shape their own lives!
Some of what you'll do:
What we're looking for:
Who should apply?
Professionals with a Bachelor’s degree and at least one of the following, with one year of experience in Washington State:
Two years as a Financial Services Specialist/Public Benefits Specialist at levels 3, 4, or 5
Two years as a WorkFirst Program Specialist or WorkFirst Program Supervisor
OR
An equivalent combination of education and experience.
*Relevant experience in determining eligibility for public assistance programs may substitute for education on a year-for-year basis. Qualifying experience must be obtained in a Community Services Office, Welfare Office, or Public Assistance Office, with one year being in Washington state.
Interested? Complete the application and attach the following:
Questions? Please reach out to sharon.sterling@dshs.wa.gov or call Talent Acquisition main line (360) 725-5810 and reference job number 06889.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.
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With its great natural beauty, Clark County, Washington, always has attracted people and settlements. Framed by the scenic Cascade Range to the east and the majestic Columbia River to the south and west, the area is a picturesque place to work, play and live.
Named for Captain William Clark of Lewis and Clark Expedition frame, our county is one of the fastest growing regions in Washington state and the Portland, Oregon metropolitan area. Today, more than 440,000 people call Clark County home.
Clark County government is one of the county's largest employers, providing a wide range of challenging positions for about 1,570 people. You can learn about current job openings, the application process, job descriptions, pay schedule and employee benefits on the Clark County Human Resources website at https://www.clark.wa.gov/human-resources.
The mission of Clark County government is to enhance the quality of life in our diverse community by providing services with integrity, openness and accountability.
