Job Description

Posting number: 2026-06638

Department: Dept. of Social and Health Services

Division: ESA

Job classification: MANAGEMENT ANALYST 3

Posting type: Open & Promotional

Categories: Community Services, Human Services, Office and Administrative Support

DSHS ESA CSO Operations Analyst

The Department of Social and Health Services (DSHS), Community Services Division (CSD) is seeking a CSO Operations Analyst also known as a Management Analyst 3 to work at the Colville CSO office.

In this role, you’ll be responsible for research, analysis, evaluation, and recommendations for the development and implementation of systems and processes which support the operation of the Tri-County Community Services Offices. This role provides CSO management with recommended courses of action regarding multidimensional problems including, but not limited to budget, staffing, facilities, equipment, vehicles, procurement issues, service delivery, safety protocol, and community outreach. This role works under the direction of the Community Service Office Administrator and provides journey-level analyses to management, staff, and customers.

See why people like you chose careers with DSHS:

<span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span>
Some of what you'll do:

• Create detailed project plans, and identify tasks, owners, dependencies, stakeholders, and timelines with internal staff and community partners
• Work with committee leads to plan meeting agendas, task lists, and other committee documents including status reports
• Identify and explore additional outreach activities by gathering, compiling, and analyzing relevant data, including poverty, homelessness, and workforce development data
• Coordinate cross-committee activity, tasks, and deliverables
• Provide technical assistance related to CSD programs to communities and stakeholders on assigned projects
• Lead small to medium-sized projects impacting multiple programs/departments by coordinating with other divisions, management, staff, community partners, and stakeholders
• Assist management to identify and plan business process changes for short and long-term strategic goals
• Coordinate and oversee multiple aspects of day-to-day facility use
• Serve as direct liaison with the landlord, vendors, contractors, Regional Business Center, co-located divisions and agencies, and others regarding maintenance of facilities, grounds, and parking lot
• Develop and deliver business processes and procedures training to ensure staff complies with operational requirements such as mandatory Fire extinguishers, Basic Electrical, Narcan, Incident Reporting, and OSHA Training

What we’re looking for:

• Ability to conduct presentations or training
• Ability to apply principles of change management
• Reasoning and complex problem solving
• Experience with LEAN Principals and tools
• Communicating effectively, both orally and in writing in ways that professionally and correctly represent the Local office and Division
• Utilizing data, technology, and research effectively to assess service delivery gaps
• Work effectively with program and operational stakeholders
• Perform under pressure, managing multiple tasks/projects efficiently and effectively apply time management skills, and be highly organized and detail-oriented

Who should apply?
Professionals with a bachelor's degree in business administration, public administration, law, public health, health administration, or a related field and three years of experience conducting research and analyzing policies, laws, and rules.

Experience may substitute year for year of the required education.

Please include the following with your application:

• Three current professional references

Questions? Contact peter.bonato@dshs.wa.gov and reference 06638.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security