Job Description

Posting number: 2026-05920

Department: Dept. of Social and Health Services

Division: DDA

Job classification: DEVELOPMENTAL DISAB CASE/RES MGR

Posting type: Open & Promotional

Categories: Community Services, Mental Health, Social Services, Human Services

If you are devoted to serving those with intellectual and developmental disabilities, consider this exciting opportunity.

The Developmental Disabilities Administration is expanding the number of people we serve and is hiring an experienced Resource Case Manager to work in our office in Spokane, WA. If you already have some social service experience, this is an incredible way to advance your career. In this role, you will provide specialized case management and resource assistance for people who have developmental disabilities and their families.

This position requires prior professional case management experience and is not suitable for entry-level applicants. The role focuses on providing specialized support to individuals with developmental disabilities and their families, emphasizing independence, informed choice, and quality of life. Key responsibilities include facilitation to complete service planning, crisis response, eligibility determination, and coordination with state agencies and community partners. You will use your expertise to help clients navigate available resources while ensuring all services reflect person-centered practices.

Where you will work

We support a hybrid work model. During your first few months, expect to be in your local office regularly for support, training, and connection with peers. You and your supervisor will determine an appropriate schedule, which may include hybrid work, modified schedules, duty-station work, or telework. You may be required to attend training outside your local office, and travel within Washington State will be necessary. This position also requires travel to meet business needs and is covered by a collective bargaining agreement.

Some of what you will do:

• Identify support needs of clients, plan, and authorize payment for appropriate services
• Schedule and conduct face-to-face home visits in client homes and living quarters with clients and families
• Facilitate person-centered goal-planning discussions with clients and family and updating assessments and service plans
• Complete and revise client assessments and person-centered service plans within established timelines as required for caseload
• Identify clients or families in crisis and make referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources
• Determine and evaluate financial and functional eligibility for any requested and/or enrolled program
• Review and monitor client plans, reports, and client progress
• Obtain translation and interpretation services for clients and families when needed.
• Maintain and document complete and accurate case files, provider payment records, planned service written approvals/waivers
• Collaborate with community partners, state services, and authorities
• Represent DDA professionally and participate in community and agency meetings

We’re looking for a dedicated professional with a strong background in case management and a proven ability to deliver accurate, high-quality work. Our ideal applicant excels at conducting comprehensive client assessments, identifying urgent needs, facilitating, and navigating community resources to connect individuals with the right support. They are confident working independently, performing home visits, collaborating with partner agencies, and maintaining thorough, timely documentation across all services.

They bring cultural awareness, adaptability, handle several competing priorities, people, tasks, and clear communication to person-centered planning. They represent the agency with professionalism and confidence in community settings, always keeping client dignity and empowerment at the forefront.

If this sounds like you, we’d love to hear from you. Please apply with updated materials that highlight your relevant skills and experience. Join us in this meaningful and essential work.

We are looking for professionals who have:

A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.

Or six years of experience in providing social services to people with intellectual or developmental disabilities.

Or Satisfactory completion of 12 months as a Case Resource Manager Trainee.

Or Equivalent experience/education

Graduate training in the areas listed above will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.

Preferred knowledge, skills, and abilities:

• Possess basic computer skills, including use of e-mail, basic software, data entry, and internet access
• Working knowledge of the Developmental Disabilities Administration's residential and county service guidelines, RCWs, WACs, and policies/procedures
• Ability to safeguard sensitive and confidential information and documents, and maintain confidentiality regarding client information, yet identify issues of a serious and/or sensitive nature that need to be reported to the supervisor
• Able to prioritize and organize work in a fast-paced work environment
• Demonstrate sensitivity to cultural diversity

Interested? Please include the following with your application:

• An updated resume that clearly describes your relevant experience. We encourage you to tailor your resume to this position and highlight specific examples of work involving case management, client assessments, service planning, home visits, crisis intervention, eligibility determination, documentation, and coordination with community partners and other agencies.
• Three professional references with current contact information.
• A cover letter explaining why you are interested in this position and how your education, skills, and experience have prepared you to successfully perform the duties of a Resource Case Manager.
• Transcripts upon request.

Note: Missing or generic resumes and cover letters that do not clearly demonstrate how your experience aligns with the qualifications and duties outlined in this posting may not be considered competitive.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions about this opportunity? Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 05920.

Supplemental information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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