Job Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Report to the General Manager of Retail and Corporate Retail and assisted in overseeing daily front-end and retail operations to ensure exceptional customer service, operational efficiency, and compliance with company standards. Directly managed the Front End Leads and Grocery Manager, providing leadership, coaching, scheduling support, and performance management. Collaborated with department leaders to support merchandising, inventory control, staffing, training, and execution of retail initiatives across the store while maintaining high standards for product quality and the overall guest experience.

• Supervise daily Front End and retail operations, ensuring exceptional guest service and efficient store performance.
• Lead, train, coach, and support team members while assisting with hiring, scheduling, payroll, performance evaluations, and employee development.
• Oversee cash office functions, including processing daily cash and credit transactions, preparing bank deposits, documenting overages and shortages, and maintaining accurate sales records.
• Approve voids, returns, exchanges, and employee discounts in accordance with company policies.
• Monitor and order Front End operational supplies to maintain business continuity.
• Assist in merchandising and inventory management by creating product lists, coordinating product rollouts and phase-outs, and supporting pricing and promotional strategies to maximize profitability.
• Analyze financial and operational data to identify opportunities for improved sales, efficiency, and guest satisfaction.
• Investigate, document, and resolve employee and guest concerns while maintaining compliance with company policies and procedures.
• Collaborate with store leadership to achieve operational, financial, and customer service goals.
• Perform additional duties as assigned to support overall store operations.

Salary for this role: $70k-$80k

Qualifications

• Bachelor’s Degree
• 3+ years of retail or grocery management experience in a high-volume, fast-paced environment
• Excellent verbal and written communications skills
• Exceptional leadership, motivational and team-building skills
• Advanced proficiency in MS Office
• Experience with Italian products and wine strongly preferred

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.