Job Description

Job Title: Customer Service Representative
Job Pay Rate: $15.50/Hr.

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of the Dry Cleaning team, this will be a customer facing role serving both local guests along with hotel guests. This person will be assisting with transactions, inspections, assembling and packaging garments, filing and answering phones. The team is seeking a friendly, respectful and personable team member.
Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.
What you will be doing:
• Obtain items from customers, and create a quick ticket using the SPOT computer program for customers, inputting requests or special attention to items.
• Answer customer's questions concerning dry cleaning process, giving potential problem information, helpfully discuss what is best for the garment and customers.
• Answer phones and take messages, write messages down legibly and pass them on.
• Return finished garments to customers checking the orders are complete, accept payment, and make change.
• Assist in hanging garments coming out of the dry cleaning machine
• Invoice items into SPOT system
• Distribute hung garments to Presser
• Stage pants on clothes horse for Pants Presser
• Sort and assemble garments for customers
• File clothes on holding line
• Occasionally remove and record the appropriate amount of cash in register at the end of shift.
• Occasionally complete night audit reports daily at the end of the shift.
• Handle opening and closing procedures as directed.
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
• Other duties as assigned
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Valid Driver’s License required.
◦ Any employee driving a Broadmoor vehicle must be 18 years or older
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
*Reasonable accommodations will be made for individuals with disabilities*
Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose the Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.