Job Description

Position Type: Full Time
Salary Range: $18.00 - $20.00 Hourly

Travel Percentage: NoneJob

Summary
In this role you will provide administrative support for the medical review process.  Communicate with clients, donors, labs, and clinicians to handle drug test inquiries.  Perform daily call center and administrative activities related to drug testing compliance, documentation and process control, and vendor issues.

Essential Duties and Responsibilities
- Work closely with the MRO, clients, clinics, laboratories and other stakeholders to ensure documentation accuracy and time efficiency for all results.
- Document detailed information related to client/donor interaction and review-related issues.
- Answer phone calls, and/or emails from MROs, clients, donors, clinics, and laboratories relating to results, testing, documents processing, reporting and other issues.
- Maintain the process required for compliant medical review and assist in the resolution of issues related to that process.
- Coordinate receipt of source documents with the MRO; resolve questions, inconsistencies, or missing data on the documents under review.
- Compile, sort, and verify accuracy of all results in the MRO review process.
- Request documentation from vendors, clinics, or clients as required to complete the review process.
- Receiving and reviewing custody-and-control forms to identify correctible, potentially fatal and fatal flaws requiring the cancellation of drug tests.
- Perform extensive follow-up with the client and other co-workers to assure completion of review in a timely manner.
- Addressing medical confidentiality and information disclosure issues.
- Maintain company random drug and alcohol testing pools as well as conduct random name draws and provide statistical data to clients in regards to drug and alcohol testing information.
- Maintain company compliance for DOT regulation of drug & alcohol testing.
- Provide assistance to clients in DOT audits.
- Maintain customers’ follow-up program as needed/requested
- Coordinate the scheduling of post-accident, reasonable suspicion and random drug and alcohol visits/encounters
- Participates in on-call coverage outside of regular business hours as needed, including assigned mandatory shifts when volunteer coverage is unavailable; must remain available to respond to work-related requests within 30 minutes while on call.
- Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.

QualificationsEducation and Experience
- High School Diploma or GED equivalent required.  Post high school education in business, healthcare, or related field preferred.
- Knowledge and/or experience in the field of drug and alcohol collection processes preferred.
- Requires strong interpersonal skills to communicate with clients at all levels.
- Strong attention to detail
Skills and Competencies
- Must be able to demonstrate the ability of maintaining privacy and confidentiality; critical thinking skills; make independent decisions in accordance with company policy and procedures; demonstrate ability to examine documents for accuracy and completeness; and take initiative on issues that arise daily.
- Demonstrate civility- employee shall work well under pressure meeting multiple and sometimes competing deadlines. The employee shall at all times demonstrate cooperative behavior with colleagues, supervisors and clients
- The ability to create and edit written materials; ability to communicate effectively to a variety of audiences; the skill in organizing resources and establishing priorities; the ability to gather data, compile information and prepare reports.
- Demonstrate cooperative behavior with colleagues, supervisors, and clients.
- Ability to manage multiple priorities, with attention to detail and accuracy.
- Strong time management, organizational, and follow-through skills.
- Ability to meet and exceed daily and weekly individual performance goals.
Computer Skills
- Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and learn other software as needed.
Physical Demands
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- Requires sitting for long periods of time, working at a desk.
- Requires the potential to stand for longer periods of time, working at a copier/scanner.
- Some bending and stretching required.
- Working under stress and use of telephone required.
- Manual dexterity required for use of calculator and computer keyboard.
- The employee is occasionally required to walk, stoop, kneel and/or crouch.
- The employee must occasionally lift and/or move up to 25 pounds.

Work Environment
- The work environment characteristics described are representative of those an employee encounters while performing the essential functions of the job
- The noise level is usually moderate.
- Air quality is good, and temperature is controlled.
- Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home set up must meet all Company IT, privacy and safety requirements.
This position has an hourly pay range of $18 - $20 per hour. Final compensation for this position depends on factors such as job-related knowledge, skills, experience, and qualifications.
Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more.
The preceding statements describe the general job responsibilities and individual’s qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice.
Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.