L0397 Driveway Home Office
Drivewaycom
Drivewaycomis where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch.Thedefinitionof Auto Done Easy!We’rethe digital retail arm of Lithia & Driveway (LAD) andwe’reon a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network ofnearly300dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience.We’rebig on innovation, big on people, and always driving forward. Come ride with us!
Driveway Supervisor - Shop
The Driveway Supervisor, Shop is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience throughout the purchasing process. This position will be responsible for reaching and maintaining sales effectiveness. The Driveway Supervisor, Shop manages the activities of all Driveway Customer Service Agents, Shop and assists in their training, cross-training, and development.
Location: Onsite, Dallas, TX
Pay Range: $50,000-$75,000 plus incentive
Responsibilities
Train and coach team in the areas below:
Customer engagement word tracks
F&I products and presentation
CRM proposal structuring and presentation
Calculating tax and DMV Fees
Monitoring portal for credit applications and soft pulls
Submit customer to lenders through lending portal
Assess trade value, offer, and payoff with the customer
Loading customer and deal structure into the DMS
Print and overnight contracts and DMV paperwork to customer
Sending contracts electronically to the customer when available
Process Management
Work with Sales Manager to execute all required paperwork
Ensure the customer paperwork is uploaded correctly to the Digital Deal Jacket
Work with Logistics Coordinator to set up transport and final delivery of the vehicle to the customer
Monitor CRM leads and Desk Log
Manage daily activity of the Driveway Customer Service Agents, Shop using the daily CRM work plan
Ensure all Driveway customers greeted promptly in a professional friendly manner
Address and resolve customer concerns promptly and professionally
Assist Driveway Customer Service Agents, Shop with customers to ensure the vehicle sale
Skills and Qualifications
Strong attention to detail
Sense of urgency
Excellent written and verbal communication
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
We offer a comprehensive benefits package designed to support you and your family, including:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Our story began humbly in 1946, with the opening of a Chrysler-Plymouth-Dodge store across from Lithia Springs Park in Ashland, Oregon. Fifty years later, in 1996, after opening a few additional stores and training a talented team of leaders, our CEO decided the best way to give new opportunities to this incredible team was to join the public stock exchange. That’s when our mission of “Growth Powered by People” took off.
Today, Lithia & Driveway is one of the nation’s fastest-growing automotive retailers and listed as 124 on the Fortune 500 (NYSE: LAD). We own more than 300 stores supporting over 50 automotive brands and provide job opportunities for more than 27,000 people.
As Lithia & Driveway continues to grow, our success is fueled by the collective efforts, skills, and contributions of our people. We stand by our core values of taking personal ownership, improving constantly, earning customers for life and having fun in the process.
Our high-performance culture keeps one focus in mind, making the customer experience better, as we aim to meet customers wherever, whenever, and however they desire.
We offer a variety of opportunities across our hundreds of stores in the US, UK, and Canada; our Driveway, GreenCars, Driveway Finance Corporation brands as well as our home office. With positions in Sales, Service, Corporate, and Finance, we believe you’ll roll into the perfect spot at Lithia & Driveway. Join us as we continue to innovate and exceed our potential and our customers’ expectations.
Lithia & Driveway is an equal opportunity employer that is committed to inclusion and diversity.
