You’re excited by opportunities to explore your potential and try something new.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Be working as part of a team delivering on-line support to DRIVES users, you will be analysing, investigating and resolving system application problems.
This role will see you providing high level advice relating to the operation of the DRIVES software to a wide variety of users including Service NSW and other government agencies in a timely efficient manner.
You will provide excellent customer service by investigating and analysing errors and anomalies and providing advice on how to navigate these in a challenging high-volume environment.
Please note that this is a full-time role to 30 October 2027 and is office based in Newcastle 5 days pw.
For more information on this position and business unit, view the role description and information pack
About you
Your DRIVES experience and ability to communicate well at all levels to a variety of stakeholders internal and external, gained while working in an environment where you have used DRIVES on a daily basis while providing customer service, will see you equipped with the basic essential requirements of the role, enabling you to build upon these skills contributing to the overall safety of the people of NSW.
You're recognised as a DRIVES guru, skilled at analysing and investigating issues, and ideally experienced in customer service in a regulatory environment with the ability to interpret and apply legislation.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers
This is an in-person, on-site role.
Apply today
Applications close 11:59 PM Wednesday 8th July 2026
For more information about this role, please contact SHARON.SORENSEN@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
#LI-Onsite
ANSTO is one of Australia’s largest public research organisations and custodian of much of our country’s important science infrastructure, including the OPAL nuclear research reactor, the Australian Synchrotron, accelerators, cyclotrons and neutron beam instruments.
More than 1000 scientists, engineers and experts work at ANSTO to answer the significant environmental, medical and industrial questions using nuclear techniques.
ANSTO’s international collaborations, including partnerships with the European Organization for Nuclear Research (CERN), ensure Australian scientists are connected to a global network of experts and research projects.
As part of enabling a strong national collaborative network, ANSTO is connected with all Australian and New Zealand universities through the Australian Institute of Nuclear Science and Engineering (AINSE), providing researchers access to Australia’s nuclear science, technology and engineering expertise and landmark infrastructure.
On average, ANSTO accommodates over 1800 visiting researchers from other Australian and international research organisations each year.
https://www.ansto.gov.au/social-media-terms-of-engagement
