Job Description

Situated between the energy of Downtown Chicago and the convenience of the nation’s busiest airport, Loews Chicago O’Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O’Hare Oasis.

Purpose:

Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. The Driver provides relevant hotel information, transports guests via shuttle, and coordinates with other departments to satisfy guest requests.

Essential Functions:

• Welcomes guests to the Hotel
• Assists all arriving guests with luggage – coordinates the storage of luggage
• Maintains the cleanliness of luggage storage and bell closet areas at all times
• Assist with the cleaning of hotel’s bell carts on daily basis
• Maintains the cleanliness and organization of bell stand supplies and materials
• Provides parking information to guests
• Opens Hotel entrance door for guests
• Handles guest inquiries professionally and with the utmost courtesy and accuracy
• Provides guests with Hotel and surrounding area information and travel directions
• Drive hotel guests to and from the airport and other assigned trips, obeying all traffic rules and regulations constantly throughout shift to ensure a safe, accident-free trip/ transfers.
• Assist guests with storing and retrieving their luggage from Hotel Shuttle
• Open Shuttle doors to assist guests on and off the Hotel Shuttle.
• Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
• Maintain the Hotel Shuttle; gas, oil, cleanliness; filling in daily Shuttle reports and reporting any malfunctions on a daily basis.
• Follows and obeys traffic rules & regulations
• Summons taxis for outbound guests and provides information regarding other transportation options
• Becomes familiar with guest names and acknowledges guests by name

• Maintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasks
• Provide detailed information about hotel facilities and operating hours.
• Is alert to guests who appear to be intoxicated and intend to drive a vehicle – notifies Security department immediately for assistance
• Assists Security in emergency situations when requested
• Ensures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front door
• Establishes a good working relationship with all Hotel departments
• Assist with Group deliveries when asked
• Other duties as assigned

• Notifies appropriate individuals fully and completely of all problems and unusual matters of significance
• Is polite, friendly, and helpful to guests, management, employees
• Attends appropriate hotel meetings and training sessions
• Promotes and applies teamwork skills at all times
• Executes emergency standards in accordance with hotel standards
• Complies with safety regulations policies and procedures
• Complies with hotel and department standards, policies, and rules
• Remains current with hotel information and changes
• Maintains cleanliness and excellent condition of equipment and work area
• Assist bell staff and doorperson when needed.

Qualifications:

• Excellent communication and guest relations skills
• Excellent knowledge of local area
• Must be able to lift 75 pounds and push a cart weighing up to 150 pounds
• Position requires continual bending, lifting, stooping, and pushing
• Able to work a flexible schedule, including weekends and holidays
• Ability to drive all speed shifts of vehicle, van, limousines, shuttles and automobile
• Ability to drive under extreme road conditions such as rain & snow
• Excellent driving records as verified by the Motor vehicle report
• Must have a CDL license with Passenger Endorsement (P)
• Must maintain clean driving record

The wage for this position is $21.25.

Visit this site to view benefits this role may be eligible for based on classification:

Loews Hotels Benefits