Job Description

Driver Operations Specialist

Department: Market Operations & Supply

Employment Type: Full Time

Location: Peru

Key Responsibilities

• Analyze and track data to monitor the progress and effectiveness of ad hoc driver operations initiatives, including onboardings, acquisition channels, launch new project and other key activities.
• Manage and optimize operational workflows for driver initiatives, ensuring efficiency, compliance, and continuous improvement base on data.
• Develop customized reports to support specific driver initiatives and operational needs. Support enhancements to driver tariff structures and the registration process, aligning them with market conditions and company growth strategies.
• Collaborate cross-functionally with Marketing, Legal, and Operations teams to refine driver-related strategies and ensure regulatory compliance.
• Maintain and update reporting dashboards to provide leadership with real-time insights into key performance indicators (KPIs) and support data-driven decision-making.
• Contact HQ team in order to present business case results and bring new local key initiatives with high business growth impact.
• Good level of communication with strategic partners.

Skills, Knowledge & Expertise

• 4-5 years of experience in data or business analysis, operations, or a related field, preferably in a fast-paced environment.
• Bachelor's degree in engineering, management, or similar background.
• Strong project management skills, with the ability to plan, execute, and track multiple initiatives simultaneously while ensuring timely delivery and impact.
• Experience using analytics tools such as Tableau, Looker Studio, or Power BI.
• Advanced MS Excel and Big query skills is a must.
• Strong attention to detail with the ability to spot trends and optimize processes.
• Self-motivated and proactive mindset, with a structured approach to problem-solving.
• Comfortable managing and analyzing large datasets to drive operational improvements.
• Experience in ride-hailing, food delivery, logistics, or mobility operations is a plus.
• Advanced English proficiency (C1 level or higher).
• A post-graduate degree is a plus.

Job Benefits

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.