Job Description

Driver Operations Specialist

Department: Market Operations & Supply

Employment Type: Full Time

Location: El Salvador

We are expanding our Ride-Hailing Department and we're looking for a Driver Operations Specialist to be responsible for managing our driver operations process in their given region.

What you will do

Organize and Optimize Engagement Processes

• Coordinate strategies to attract, activate, reactivate, and retain drivers
• Lead initiatives to maximize driver lifecycle value, from first contact to long-term engagement

Lead and Motivate the Team

• Lead and manage a team of agents focused on driver engagement
• Conduct training sessions to develop key skills for user acquisition and activation
• Foster a motivating and high-performance team environment

Manage KPIs and Funnel Efficiency

• Monitor and optimize the entire driver funnel: from app installation to completing successful orders
• Track and improve territory KPIs
• Design and execute action plans to improve key metrics

Implement Motivational Programs

• Create and execute incentive programs to boost agent and driver performance
• Share performance feedback and insights to encourage continuous improvement

Support Activation & Reactivation Strategies

• Assist in launching, adapting, and enhancing strategies for driver activation/reactivation
• Manage third-party partnerships to increase the number of new drivers onboarded

Monitor CRM & Communication Quality

• Oversee call scripts and AI-driven communication tools
• Continuously test and refine communication approaches for optimal user experience
• Ensure all touchpoints deliver high-quality interactions

Execute City Launches

• Travel within the country to support on-the-ground efforts for new city launches
• Organize and lead local driver recruitment campaigns

Market Monitoring & Cross-Functional Collaboration

• Stay on top of competitor activity (bonuses, offers, etc.)
• Ensure seamless cross-functional communication with internal stakeholders to align strategies and priorities

What we expect from you

• Advanced English proficiency: Both written and verbal communication skills are required
• Strong understanding of the sales funnel and how it applies to driver acquisition
• Proven customer relationship management skills, particularly in managing large-scale recruitment efforts
• Experience in sales or recruitment, with a focus on meeting targets and performance optimization
• Intermediate or Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs
• Availability for business travel to manage recruitment activities across different regions
• Degree in Business Administration, Marketing, or a related field (either in progress or completed)
• Sales team management experience is highly desirable, particularly in recruitment or acquisition environments
• Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements
• Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions
• Knowledge of local transportation regulations and market trends would be a plus

What we offer

• Be part of a growing and innovative company with a unique approach to ride-hailing
• Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued
• Have the opportunity to make a significant impact on the company and the industry as a whole
• Grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands
• Competitive salary
• Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company